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Rafaelhoteles Atocha

4.0 of 5
Mendez Alvaro 30, 28045 Madrid, Spain
Hotel amenities
Rafaelhoteles Atocha
Ranked #271 of 456 hotels in Madrid
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214 reviews from our community

    Trip type
Traveller rating
    29
    75
    78
    25
    7
Date Rating
Madrid, Spain
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I've stayed in Rafael Atocha on a couple of occasions being on a business trips in Madrid. Main reason for choosing this hotel is purely because of it's location which is very close to our office. Hotel itself is somewhat of an average mid-range hotel, without any distinctive feature. Design is a bit outdated, rooms are OK, but in my... More

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Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 21 May 2013 NEW

When looking at a map of the hotel the location seems great- right by Atocha train station with easy access to the city centre. This is slightly misleading as Atocha station has to be the BIGGEST TRAIN STATION IN THE WORLD! So you are much further away from it than you think- it takes a good 15 mins to walk... More

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Central Coast, NSW, Australia
Top Contributor
121 reviews 121 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

A clean and comfortable functional mid-range hotel. Not too far away from many attractions with a little walk. If you have difficulty walking though it might not be for you. Not for a romantic getaway. Quite near to the Atocha Railway Station, which is an absolute den of thieves and pickpockets.

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See 20 more reviews by 1800hammer for Madrid
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
21 May 2013

Dear guest: Thank you so much for taking the time lo leave us your feedback online. We are disappointed to learn that you did not like our convenient location, near the major touristic areas and museums. To be situated near the Atocha Railway Station has more advantages than inconveniences in general. We are grateful for your review and look forward... More

Houston, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

While the location of this hotel may work for those in Madrid on business or those with a tour group who are travelling by tour bus, in my view, it is a very poor location for tourism on one's own. I would not stay here again as a tourist. While the hotel is located "next" to the Atocha train station,... More

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Belgrade, Serbia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 13 May 2013

I went to Madrid to spend my 5 day holiday with my family. We were accomodated in Rafaelhotels Atocha. The hotel was very clean, the breakfast excellent, the staff VERY friendly. The WI-FI was a little bit slow, but free. It is near the center of Madrid, the underground station is near, too. I will suggest that they should have... More

Was this review helpful? Yes 1
See 2 more reviews by Spaled2000 for Madrid
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
21 May 2013

Dear Guest: Thank you for sharing your experiences online. It is wonderful to learn that we exceeded your expectations and provided you with attentive service. We take into consideration your suggestion about more english channels. Thank you for review and recommendation. We hope to serve you again in the near future. Best regads. Javier Grao Guest Relations More

India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 12 May 2013

This property is situated in a quiet lane next to the Atochya station. The room was clean and adequate. The breakfast which was served was not spectacular but nothing to complain about. Wish there were a few English newspapers in the reception/waiting area. A Chinese restaurant in the adjacent lane is totally worth a visit.

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
13 May 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel and sharing your experience online. It is nice to know you liked the location of our hotel and the rooms and rest of hotel services. We appreciate your feedback as this is our best resource for improving guest services. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Odense, Denmark
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 21 April 2013

Stayed two nights at Atocha during a conference. The hotel is located in a quiet area near the Atocha station. The sorrounding area is not very interesting. The hotel is dark and not very charming. Rooms are spacious and clean, free WiFi and large bathroom are on the positive side. The biggest problem is the food. The breakfast buffet has... More

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for staying with us and leaving such a detailed review. We were disappointed to read that when you visited the restaurant you did not find it to your tastes; we will review for possible modifications so to better accommodate our guests in the future. We do apologize for any inconvenience that you have experienced. We appreciate... More

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Contributor
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4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 19 April 2013 via mobile

Location, location, location, close to the AVE train station and close to the office. Adjacent rooms very noisy, somebody really loud at 5am! Wifi very, very slow, Tv stations weak signal, no international news channels. Called room service for a period of half an hour, then decided to I've up! Breakfast buffet was poor, anaemic sausages and bacon. Although evening... More

Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for taking the time to share your comments online. It is nice to know you liked the convenient location of our hotel. We take all comments into consideration and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best Regards. Javier Grao Guest... More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 April 2013

easy to get to from airport (via Metro) or Atocha train station (on foot) but for the price I thought it was average. The bed was not overly confortable and the rooms noisy. Could here everything going on in adjacent rooms and maids made a racket every morning! not the best hotel if you want a good night sleep. On... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review
23 April 2013

Dear guest: Thank you for the review of your stay. We are pleased you enjoyed the convenient location of our hotel and our restaurant services. We want our guests to have a relaxing, carefree stay and to enjoy our accommodations amenities; we are disappointed to learn that this is not what you experienced due to noise around your room. While... More

San Diego, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 March 2013

We found this hotel on priceline for less than 100 US dollars a night. Before I got here I was really worried that perhaps I made a bad choice from reading the reviews on tripadvisor. This has been an awesome place. Close to the Atocha Metro Station (10 minute walk), walked to the museums. FREE wifi now which was so... More

Was this review helpful? Yes 10
See 4 more reviews by Bethie643 for Madrid
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review
5 March 2013

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel. It is wonderful to learn that you liked our convenient location and provided you with attentive service. Thank you for review and recommendation. We look forward to welcoming you back in the near future. Best regards. Javier Grao Guest Relations Rafaelhoteles More

 
 
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Additional Information about Rafaelhoteles Atocha

Also Known As:
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Hotel Rafael Atocha
Atocha Hotel Rafael
Address: Mendez Alvaro 30, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#146 Luxury Hotels in Madrid
Price range (per night): $83 - $179
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern & functional hotel, specialize in meetings and conferences - 200 meters away from the ATocha Train station. ... more   less 
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Rafaelhoteles Atocha
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