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Crowne Plaza Madrid Airport

4.0 of 5
Calle Lola Flores 1, 28022 Madrid, Spain
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Crowne Plaza Madrid Airport
Ranked #144 of 456 hotels in Madrid
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157 reviews from our community

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Traveller rating
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Date Rating
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed 30 April 2013

If you are in charge of travel and have to put someone a 20 Euro (~$35 cab ride with tip) in the middle of nowhere. We spent 30 euros just to get to a pharmacy, 85 to get to and from Madrid! The employees were not helpful at all. Seemingly didn't understand my spanish where everyone else did the whole... More

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review
4 May 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We are really sorry for the inconveniences during your stay. We will contact to you by email as soon as possible. Our shuttle service goes frequently to airport; each 30 minutes 2 vans are available. You can go by bus to the... More

Terre Haute, Indiana
Top Contributor
84 reviews 84 reviews
72 hotel reviews
Reviews in 76 cities Reviews in 76 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 10 April 2013

Room 215 had two beds, a desk and chair, a kettle, ice bucket, television on the wall, mini bar, a side chair with a dining table, and amazing lighting throughout. The room also had one telephone but no clock unless you count the one on the television. The bathroom had a tub with a separate shower, a bidet, nice amenities,... More

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CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
11 April 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. Thank you for your feedback and also for your recommendation. With best regards, More

Lagos, Nigeria
1 review
1 of 5 stars Reviewed 10 April 2013

I landed in Madrid along with my family at 1530 hrs and reached Crowne Plaza Madrid Airport at 1630 hrs on April 07, 2013. While completing the check-in formalities in the lobby of the hotel, in-front of the eyes of hotel staff, a thief picked up my wife’s bag containing cash, credit cards, and insurance certificates along with other essentials... More

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CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
11 April 2013

Dear Sir, We ´re really sorry for the situation which you & your family lived last Sunday. When you travel is really important to be able to check all your staff from any view where you are because sometimes thieves are looking for pick up our wallets, suitcases. It is necessary at airport, hotel, restaurants, street. Unfortunately it happened because... More

Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 April 2013

great location, quiet, excellent beds, large rooms, large well equipped bathroom , friendly helpfull English speaking personnel, good breakfast. well, it is in the middle of nowhere ... but it took me only 15 min to drive to Madrid for a dinner.. and I slept with open windows in complete quiet after that... may sound strange but its the best... More

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CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
11 April 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. Thank you for your feedback and also for your recommendation. With best regards, More

Chelmsford, United Kingdom
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 6 April 2013

This is a new hotel and located very close to Madrid airport, which is ideal for one night stay either before or after a flight. The room was superb, very well appointed and spotlessly clean. The staff were extremely helpful and polite. And the best sound proofing I have ever known. The flight path is over the hotel and I... More

Was this review helpful? Yes 2
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
8 April 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. We ´really sorry for any inconveniences at breakfast. Rate is 15 € + vat. It is a full breakfast buffet. You can order fried eggs, scrambled... More

Newtown, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 31 March 2013

I am hoping for other travelers that the restaurant in this hotel was having a bad night. After all, it was Holy Week this past week. So this past Tuesday night, after check-in, we had dinner in the restaurant, since there is not place around the hotel to go, being in the middle of nowhere. My steak choices for doneness... More

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See 4 more reviews by carnationbleu for Madrid
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
8 April 2013

Dear guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport****. We ´re really sorry for all inconveniences at restaurant. We´ll check it with our staff. Thank you very much. Best Regards Ana More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 22 March 2013

Stayed one night before a flight from Madrid airport - waited 40mins before the shuttle bus turned up on the airport.check in was ok,not much was said,no information etc about the hotel or services.I had to go back and ask for breakfast options. It was nowhere around the hotel where we could buy snacks or something light for breakfast.I was... More

Was this review helpful? Yes
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
8 April 2013

Dear guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport****. We ´re really sorry for all inconveniences. Shuttle service stops each 30 minutes in all terminals. However if there was traffic jam it could take longer. Breakfast Rate is 15 € + vat. It is a full breakfast buffet with different fruits,... More

Jaipur, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 March 2013

I stayed with a group in Crowne Plaza Madrid Airport in October 2012. Rooms are really great in size with absolute sound proofing. Staff was really helpful in supplying small helps to our group members. Hotel has a free Shuttle service from Airport. One need to prebook the same.

Was this review helpful? Yes
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
8 April 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. Thank you for your feedback and also for your recommendation. With best regards, More

Cuenca, Ecuador
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 March 2013

At the end of a three week trip to Spain we needed one night in Madrid due to our flight schedule. We chose the Crown Plaza based on their pricing and the fact that internet was included at not cost. The pricey Hilton wanted 20 Euros for one day of internet. What a surprise to find luxurious rooms, great service,... More

Was this review helpful? Yes 1
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
4 March 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. Thank you for your feedback and also for your recommendation. With best regards, More

Ashdod, Israel
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 March 2013

I stay in Crown Plaza Madrid hotel in october for one night between my fligth from South America. Hotel room was very nice and clean. Hotel have free shuttle ,but you need to call them. Location is bad, if you want go to city you need taxi. Food in resturant was very good .Staff was friendly and helpful.

Was this review helpful? Yes
See 2 more reviews by markrosh for Madrid
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review
4 March 2013

Dear Guest, We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport. We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one. You can go to town center by bus. Bus Stop in 600 meters far away. Any green bus goes to Avenida de America. You ´ll be... More

 
 
Crowne Plaza Madrid Airport
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Additional Information about Crowne Plaza Madrid Airport

Also Known As:
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Airport Hotel Madrid
Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Centre Restaurant Room Service
Hotel Style:
#44 Family Hotels in Madrid
#81 Business Hotels in Madrid
#88 Luxury Hotels in Madrid
Price range (per night): $74 - $187
Hotel Class:4 star (4*)
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