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All 6 Gibraltar hotels »

Rock Hotel Gibraltar

4.0 of 5
3 Europa Road, Gibraltar n/a
Hotel amenities
Rock Hotel Gibraltar
Ranked #2 of 6 hotels in Gibraltar
3.5 of 5 stars 535 Reviews
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535 reviews from our community

What travellers say about this hotel
  • Very good(25)
  • Reception staff(20)
  • Pool area(17)
  • Cable car(15)
  • Steep hill(14)
  • Balcony door(14)
  • Friendly and helpful(13)
  • Great view(10)
  • Complimentary sherry(6)
  • Nice touch(5)
Traveller rating
    170
    194
    99
    43
    29
Only show reviews for Family (73) | Couples (288) | Business (36)
Date Rating
LIVERPOOL
1 review
5 of 5 stars Reviewed 29 May 2012 NEW

this hotel was what the doctor ordered great hotel staff great and the best place for a full english breakfast outside the U.K. monkeys on the balcony every morning very cheerfull so long as you have a apple for them the view great room fantastic relaxing hotel and bonus of outside pool

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 28 May 2012 NEW

I stayed at this hotel for 3 nights as part of a tour of europe (inc Venice, Milan, Barcelona and Madrid) and I can say that this was the highlight of the trip. Gibraltar is a wonderful place to visit full of history and friendly people. The hotel met my expectations in all areas, the room was large, comfortable and... More

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Gorleston
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 26 May 2012 NEW

Although we've visted Gibraltar several times on a cruise ship, the wonderful stay we had in the The Rock Hotel was our first actual holiday there. All the staff were always smiling and nothing appeared to be to much trouble. We were exceptionally well looked after and the food was excellent. Following an operation several years ago where she had... More

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See 9 more reviews by Owen T for Gibraltar
Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
28 May 2012

Dear Owen T, Thank you for your kind review and great score. I was particulary pleased to read that we were able to allay your wife's apprehensions regarding her special dietary requirements and that she was able to enjoy the food prepared for her. Your comments about smiling, accommodating staff were also very welcome. Likewise, we look forward to the... More

Norwich, United Kingdom
Senior Contributor
33 reviews 33 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

Hotel is located opposite a bus stop served by two bus routes. If you have mobility problems, it is worth considering taxis as there is a small hill to walk up to get to the hotel. Entrance looked very clean and tidy. Once inside hotel, there is tourist information (not much available for Gibraltar), free newspapers and settees to rest... More

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See 10 more reviews by Lisa10001 for Gibraltar
Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
28 May 2012

Dear Lisa10001, Thank you for taking the time to contribute a review. Your comment regarding light ingress into your bedroom in the morning is noted and I appreciate this can be problematic for some. Our post refurbishment rooms will have this problem addressed with the addition of shutters which will not only keep the light out out but which will... More

Thetford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2012 NEW

After reading several reviews we were a little apprehensive but after arriving at the hotel we were met by lovely smiling receptionist who was very helpfull. Although the room was in need of a few touches it was spotlessly clean and perfectly adequate. You just need to be vigilant if you want your patio doors open as the apes will... More

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See 2 more reviews by Wendy-m-32 for Gibraltar
Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
25 May 2012

Dear Wendy-m-32, Thank you for taking the time to write a review and for your score. Your descriptive heading is a fair one and of course the 'tired' issue is one that is being addressed this year. I was so pleased that you enjoyed your stay and sincerely hope that you will come back and see us again. Thank you... More

Derbyshire
Senior Contributor
27 reviews 27 reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 21 May 2012

Holiday started off to shaky start after being diverted to Malaga because of Fog and none working radar at Gibraltar. Don't know if this is a regular problem or we were just unlucky. Blands were supposed to pick us up but never did so had to get a taxi to hotel. The check in was quick and painless, we had... More

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Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
22 May 2012

Dear Skellys, Thank you for your kind words. You may be interested to know that at the end of our impending refurbishment all of our bedrooms will feature walk in shower rooms, which, along with a number of other modern refiinements will give them the 'fab' aspect to which you refer. Your comments regarding our restaurant and service were most... More

Grantham
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 20 May 2012

The plane having been diverted to Malaga, we were quite late arriving, so I chose to eat in the Barbary Bar, or rather on its terrace. I got a drink and ordered my meal, which took a good half-an-hour to arrive, by which time I'd finished my drink, but the waiter just put my meal down and left, ignoring the... More

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Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
21 May 2012

Dear Mikep23, Thank you for your review. The negatives, the performance of the bar staff on duty in particular, will be discussed at length with those who were on duty. Regarding the replenishment of the lollipops and filter coffee I can assure you that these are essentially a part of the daily room rate and ergo should be replenished on... More

Robertsbridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

First time visitors at the Rock Hotel,after reading many reviews we were a little apprehensive however after a prompt reply from the hotel manager reassuring us when we arrived we were made most welcome, yes the hotel is in need of a liitle refurbishment in places but our room was fantastic lots of personal touches that made us so welcome... More

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Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
21 May 2012

Dear Karon l, Thank you for your review and of course for taking me on trust when I responded to your e-mail of concern. We have your booking for June and what better compliment than the fact that you are returning so soon. Thank you once more. More

England
Senior Contributor
42 reviews 42 reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 17 May 2012

I stayed at this Hotel before Christmas and refrained from commenting as I thought it was unfair due to its planned refurb. However, returning to it this month I found little evidence of any improvements. Many areas are quite grubby and in desperate need of redecoration though the room was clean and perfectly comfortable. Maybe I missed what has been... More

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Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
21 May 2012

Deat Teabag, Thank you for your review. I am afraid that the mult--million pound refurbishment we have in mind would not have yielded any significant improvement since your last relatively recent visit. As you can imagine, with such an investment there are many planning and bureaucratic hurdles to cross before we physically commence. However, I can report that as I... More

Lichfield
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 15 May 2012

Faded glory, mention the Rock Hotel and everyone thinks you’re staying in a Grand Hotel but the reality is this hotel is in need of a complete overhaul; everywhere is looking a bit shabby. Bedrooms perfectly clean but have not been decorated for about 20 years, single glazed windows when this hotel overlooks a busy road. Waited too long to... More

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Stephen Davenport, General Manager at Rock Hotel Gibraltar, responded to this review
21 May 2012

Dear JoannLichfield, Thank you for your critique. Your points regarding 'faded glory' are well made and as you can read elsewhere this is shortly to be addressed in some considerable fashion. There is no excuse for your missing fridge! This was a maintenance/housekeeping communication failure and should never have happened. You do not say if you reported this but I... More

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Additional Information about Rock Hotel Gibraltar

  • Gibraltar Rock Hotel
  • Rock Gibraltar
Address: 3 Europa Road, Gibraltar n/a
Price range (per night):* 164 AUD - 182 AUD

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