FIrst time to this hotel since associated with Marriott. It was warm and they had not activated the air conditioning so the room was very hot. Internet was not included with the room so you had to go to the lobby to use. Room was beautiful, clean and spacious.
Dear guest,
Thank you for your opinion. I'm glad you liked the room, I honestly think that they are very nice too. As you say, they are very spacious and that is not so often found nowadays.
Air conditioning: I'm sorry it was not turned on yet when you came. This happens only twice a year during two days each...
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Stayed there during MWC 2012 and was a delight. Interiors were well furnished with a modern touch while the balcony was nice to enjoy the cold breeze. My experiences with the AC chain have been very pleasant. The suites were well equipped with amenities and kept cleaned during my stay. Front office assistance was great with transportation arrangements and providing...
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Dear guest,
I'm sincerely grateful for your opinion. Believe me when I tell you how important it is for all of us to receive good reports. I will let my collaborators know about your good perception of the service they provided. This definitely helps their motivation stay high and continue pursuing excellency in the way they treat our guests.
Internet...
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Stayed for three night in a small suite. It was very nice, clean and comfortable. I am already making my reservation here for the nexy visit to Barcelona. The reason I am notrating it 5 is that the breakfast was a little boring - no egg, bacon or anything cooked. And that the reception did not speak english - but...
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Dear Guest,
Thank you so much for your opinion! I'm very glad you had a nice stay with us and specially gratefull that you took the time to write about it.
We actually do serve hot plates during breakfast but they are on request. Sometime ago me decided not to put hot dishes permanently in the buffet because they end...
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To be honest after reading some of the reviews I was concerned BUT we needed to stay in the area. The Princess Sofia was full so I booked a room here. I used one of the booking sites so I wasn't expecting a great experience.
The room was excellent. I requested a cot for an infant and it was waiting...
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Dear Guest,
Thank you very, very much for your comments. I'm specially grateful because as you mention, we had recently had a couple of negative opinions and with you taking the time to write about us, you have contributed to the credibility of my previous answers saying that bad experiences in our hotel are unfortunate exceptions which are not representative...
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Rooms are average... internet connection is poor... but service is great and made up for any shortcomings.
Dear Guest,
Thank you for sharing your experience. I'm glad you received an excellent service. I will let my collaborators know and it will lift their spirits.
Since you came, the whole wi-fi system has been changed and it now works very good. We have done a big investment but it definitely pays out because our guests are now totally...
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The space of the room is nice. There is no gym and it is expensive to go to the gym they are partnered with. As indicated earlier, you have to pay for the internet. In the rooms, it is so slow you cannot use it. I made them take the prepaid card back. We'll see what happens when I check...
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Dear guest,
By the verb time you use I understand that you are still lodged in the hotel.
Regarding breakfast: we do offer hot plates but they are served under order. We just do not have them in the buffet because we think they are much better cooked on the spot. Please feel free to order them tomorrow if you...
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I stayed in this place for 2 weeks on a business trip and the hotel was chosen mostly due to a convenient location. I was happy with the spacious rooms and great breakfast, but there were a few problems that interfered with my business trip:
- Internet connection was slow or non-existent due to challenges from Telefonica, the service provider;...
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Dear Guest,
I had the opportunity to talk to you when you we re lodged. Again my most sincere apologies for the dissapeared phone. I thought then that what had most probably happened was that it had been thrown to wash by mistake with the bedsheets. Just today, another theft has been recorded. Before your case this had never happened...
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I suppose I should have guessed from the price that the hotel wouldn't be all that good, but sadly I was taken in by the high quality photos. Big was far from beautiful in the case of the AC Victoria Suites. The room was tired and depressing. Plastic and cheap materials everywhere. In the bathroom, numerous signs of wear and...
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Dear Guest,
I do quite agree with you in what you comment about having to pay the wifi service. AC's policy is to give free wifi in the lounge and charge it in the rooms. As you probably have read in previuos comments, this is an issue we have upscaled to our central office in numerous occassions but that for...
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Spacious and comfortable rooms. Good quality for the price paid.
Great business hotel in an unusual location for Barcelona, but if its near where you need to be I strongly recommend it. Great rooms and service.
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