Hotel Puerto de la Cruz (Tenerife): See 264 Reviews and 170 Photos

Also Known As:: Sol Puerto De La Cruz Hotel Puerto De La Cruz; Sol Puerto De La Cruz Hotel; Puerto De La Cruz Sol; Hotel Puerto De La Cruz Tenerife

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain

Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz

Amenities:

Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#17 Luxury Hotels in Puerto de la Cruz

Price range (per night): $53 - $103

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more less

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Val W

Welshpool, United Kingdom

Reviewer

3 reviews

Reviews in 3 cities

16 helpful votes

“A holiday spoilt”

Reviewed 30 April 2013

We totally agree with oldbri10. We stayed at this hotel for 1 week fro the 16th April. Everything he has said about the food is true, cold, uninteresting, totally lacking in imagination. Our room looked ok but the beds and pillows were rock hard, the fridge and A/C didn't work, despite reporting it to reception. Tea making facilities in the... More

Was this review helpful? Yes 2

Problem with this review?

Dear VAL W Thank you for taking your time to post your opinion of your stay in our Hotel on Tripadvisor. Thank you also for your comments on our buffet, we take into account your observations and no doubt they help us to improve our customer service, I regret our buffet choice was not to your satisfaction. Concerning your comments... More

Carole297

Edinburgh, United Kingdom

2 reviews

2 helpful votes

“carole,edinburgh”

Reviewed 26 April 2013

Having arrived In Tenerife 3 wks ago to be told by the transfer bus driver our hotel had closed down we were redirected to this hotel by the security guard . On arrival at the Puerto de la Cruz hotel the reception staff knew nothing about our arrival. You can imagine how worried we were but were given a room... More

Was this review helpful? Yes 1

Dear Carole297 Thank you very much for leaving a positive review of your stay in our Hotel on Tripadvisor, I am very pleased that we were able to solve the lodging problem you found on arrival to Tenerife to your entire satisfaction and that you had an enjoyable holiday amongst. I also appreciate your kind comments on our staff and... More

ccws50

Ferndown, United Kingdom

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 9 cities

26 helpful votes

“A cheap holiday or an enjoyable one - your choice”

Reviewed 7 April 2013

Booked a late deal from Thomsom to beat the Uk freeze. They rate this hotel as a 4 star but interestingly do not have a rep there nor do they visit it. LOCATION: The hotel is located at the top of a steep hill. You can access the front via this steep hill or via 156 steps to the bottom.... More

Dear ccws50 I greatly appreciate the trouble you have taken to share your experience in our hotel with us and other Triadvisor travellers. I am sorry that you were not happy with our German and Spanish guests that coincided with you during the dates of your holidays, we do our utmost to provide the best service to all our customers.... More

oldbrit10

Bournemouth, United Kingdom

Reviews in 2 cities

5 helpful votes

“Appalling & Monotonous Food”

I've been travelling for over 40 years in 3 - 5*+ hotels and have never eaten such disinterestingly and unhygenically displayed, cheap, and cold when it should be hot, food. It totally spoilt the hotel and the holiday. I can only imagine the owners of the hotel do not have any iota of an idea about food and have never... More

Dear oldbrit10 Thank you for your feedback on your recent stay in our Hotel and I deeply regret that our buffet has caused you such a bad impression, it is a pity that we have not been able to discuss it personally during your stay. However, I appreciate your comments and these should serve us to try harder to improve... More

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grace w

Stoke-on-Trent, United Kingdom

10 reviews

5 hotel reviews

Reviews in 6 cities

18 helpful votes

“First visit”

Reviewed 4 April 2013

This was our first visit to Tenerife, so didnt know what to expect in the area or Hotels. We found the Hotel good value for money. The room was agood size a nice balcony overlooking the pool and a good view of mount Teide. The room was cleaned every day, towels changed as often as you wanted and sheets changed... More

Dear grace w I am very grateful for the time you have taken to share the experience of your stay in our Hotel with other Tripadvisor travellers and also very pleased to know that our installations and services met your expectations. Your good feedback encourages us to to continue offering our customers the best service. With respects to your comment... More

NorthernCockney1

Chester, United Kingdom

1 review

“good value...based on price”

Reviewed 23 March 2013

having read some negative reviews of this hotel , i feel compelled to write in their defence. i have stayed at this hotel twice, Ocober 2010 and January 2013. yes, there are some problems with the hotel, but you should bear in mind how much you have paid to stay here, this hotel is cheaper than other hotels in Puerto,... More

Dear NorthernCockney1, First of all I would like to thank you very much for having chosen our Hotel once again for your holidays and also for sharing your experience amongst us with other Tripadvisor travellers. I am very pleased to know that you had an enjoyable stay amongst us and I appreciate the information you share on our rooms and... More

Tony M

Doncaster, United Kingdom

1 helpful vote

“Great hotel.”

Reviewed 18 March 2013

My wife and I took a late booking via Thomson and was a little wary after reading reviews.The hotel was excelent and staff very helpful.2nd day reperted a faulty light ad requested extra pillows.Both items dealt with in 20 minutes.Food at this hotel is top class and plenty of variation.No problem with sun beds.My gripe would be with thomson for... More

Dear Tony M, On behalf of the hotel staff and myself, I would like to convey to you our sincere thanks for your comments and for sharing your satisfaction with us. It is a pleasure for us to know that you have had an enjoyable stay amongst us and that our facilities, buffet, staff and pool have covered your expectations.... More

RoseHUk

3 hotel reviews

“Review on Hotel Puerto de la Cruz”

Reviewed 7 March 2013

Positive: The hotel is very clean. The bathroom is very modern and well designed. It has parking facility ( hence the location on a hill doesn't affect us as we had a hired car). The location is very convenient to join the main roads for excursions and is only ten minutes' walk to town.Great variety of food choice and the... More

Was this review helpful? Yes

Deare RoseHUK First of all I would like to thank you for having chosen our hotel for your holiday and secondly for habing taken your time to post your comments on TripAdvisor. I am very pleased to know that you found the situation of our hotel, our installations and the variety of our food choice to your liking. Regarding the... More

ajallan

Inverness, United Kingdom

“stunning views”

Reviewed 6 March 2013

I stayed at this hotel for a week and i found it good value for the money, our room was clean and i had a good nights sleep, i found the bed very comfortable and our maid really nice and friendly although i am sorry that i cannot say that about most of the staff, but all in all i... More

Dear ajallan: First of all I would like to thank you for informing other Tripadvisor travellers of your good experience in our hotel. I am very pleased to know that you enjoyed your stay amongst us and your good feedback on the room and our buffet encourages us to continue offering our guests the best service. Concerning the steps down... More

Beacal

“It was nice to stay here.”

Reviewed 20 February 2013

My room wasn't available and they gave me a superior room with sitting room and a good bathroom. Most people who stayed here were foreigner but there was no problem some staff spoke in English. Nice swimming pool and garden. It's well located, although there are a lot of stairs to get there.

Was this review helpful? Yes 4

Dear Beacal: Thank you very much for leaving your kind comment about your stay in our hotel on Tripadvisor and it is a pleasure for me to know that you enjoyed your holiday amongst us. In relation to the stairs you mention, I´m sorry you were not aware that our hotel offers a shuttle bus service to/from the resort from... More

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Hotel Puerto de la Cruz, Tenerife

Hotel Puerto de la Cruz

264 reviews from our community

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