Stayed at this hotel with my husband on HB. Whilst the hotel is in a good location what baffles me is that nowhere on any website does it say you have to walk down a fairly steep road that to get to the hotel. Albeit some reviews said it was in a pedestrianised zone no-one has mentioned that taxis are... More

Having booked ahead for7 nights we expected a window! We were shown 2 available rooms, each with frosted glass in the window, very claustrophobic, like living in a bathroom!Got the feel that the tour companies always get priority.Left the next morning.

Stopped for 25 days in January, the rooms were clean and tidy although no tea making facilities and we had to ask for a fridge, we did ask to change rooms as well because we wanted a balcony but all was arranged with no problems.The buffet breakfast was good with loads of variety and we also took the evening meal... More

I stopped 9 night's at the hotel, It was very quite, I found the breakfast selection very good, you could eatall you wanted too. The rooms were spotless The reception staff were very helpful Excellent location and reasonably cheap

good hotel,good price quality, quitecivilized reception and guests. a excellent price/quality,the breakfast is also OK the buffet food is not so good,only for guest who want to eat very cheap. puerto de la cruz is full of good restaurants with cheap and good food

The good - the central location couldn't be beat, the staff were friendly. Large clean rooms, spacious rooftop pool and terrace. The bad - not all rooms have balcony. Central location also means noise at night and the church bells every 15 minutes grate the nerves. The ugly - the food is awful. Breakfast was congealing buffet, nasty machine coffee... More

I stayed here with my family for 2 weeks in september. the staff really made our holiday wonderful they were sooo lovely, friendly and helpful. I wouldnt recommend this hotel for anyone using pushchairs or wheelchairs as there are no rooms on the ground floor and the lifts are VERY NARROW! we couldnt fit our double buggy in it and... More

Some of the reviews for the chimisay just baffle me completely-maybe some people expect five star quality at 2 star prices? This hotel is fantastically located,the food is plentiful at both breakfast and dinner and there is a varied selection at dinnertime in their partner restaurant just round the corner. Staff are very friendly-rooms cleaned every day-yes,the rooftop pool is... More

........ just a pity that we travelled to Puerto de la Cruz when there was a religious festival in the resort. As the hotel was in the main thoroughfare, as you can imagine it was somewhat noisy. Our room was at the front, on the third floor and with a balcony (which was nice because we could leave the door... More