We needed an overnight to fit with our flight schedule so booked this hotel due to its location close to all major attractions and the reasonable prices. Based on reviews here on TripAdvisor we were "warned" that this establishment might not appear as a 4-star property as advertised, so expectations were low. But it was worse than we had thought...... More

I can honestly say I would never have gone on this holiday if I knew we were going to be put in this awful hotel. We booked all inclusive allocation on arrival in Tenerife to have it switched on us into this "nothing more than a B & B" Hotel. No drinks, no staff, nothing going for it. The staff... More

Disapponted, Not a 4 star ? Clean but shabby, no entertainment, could not get a drink or coffee till after 4 pm. Asked to go to a whelcome meeting but the courier could not speak a word of english, food not too bad but mostly cold, recycled napkins on tables gray looking not very pleasing to the eye, organisation poor,... More

Have just returned from two weeks spent in a ????four star hotel with no tea/coffee facilities during the day, no evening entertainment except for just two Saturday nights when there was a quiz. The food was cold and boring, if you like pork or rabbit you were fine. Breakfasts were another thing every 3rd day you could have bacon, undercooked... More

Hotel is very old and need refurbishment urgently. On arrival we were waiting 40 minutes before get any attention. Staff - unfriendly, unhelpful and almost rude. Hotel was full of teenagers running around and in the hotel making a lot of noise. Looks like a youth hostel. Rooms - without fridge or tea and coffee facilities and unfortunately with strong... More

After booking, and reading the reviews I was a bit worried how bad this hotel would actually be for a 3 night stay over New Year. On arriving, the guy on the desk was waiting for us, and greeted us by name (& no we weren't the only ones staying there!). The hotel was nicely decorated for Christmas (as was... More

Arrived and couldn't believe this was our hotel! entrance hall is shabby, the man on reception did not even acknowledge us or speak to us and only held his hand out to take our booking confirmation form. No comment at all on dinner times and the fact that we had to take the paper room card with us as proof... More

I had a room with ocean view and the noise was disturbing esppecialy when the wind blow. The windows and the door make some sound when wind blows. Another minus is the fact that at TV you have only spanish channels. The food was great, that was the only good thing. At that time the hotel was full with old... More

pleasantly surprised by the hotel after some of the reviews i'd read probablybest situated hotel in puerto de la cruz was given a twin room with a sea view at no extra cost breakfast was very good and dinner was what i've come to expect in most hotels always something for someone hotel well situated for the beach and also... More