Met by charmless staff late on a Thursday night had no record of my booking ( booked through Booking.com) ,showed them the booking sheet and a direct confirmation e-mail , showing room rate and the inclusion of breakfast . Despite the evidence staff would not accept breakfast was included because it wasn't in their system !It was a 3 day... More

We stayed in a moron on the level floor. It was large; however a bit random in that there was 2 double beds within it which I was confused by. The room itself is nice, bathroom I would say is a little bit tired. You have a pillow menu, which is perfect for me as I need to sleep really... More

Our group of 9 mature ladies arrived for a 3 night stay only to be greeted by a charmless reception staff. This would prove to be the start of things to come. !!!! We waited for almost an hour to be served drinks and lunch only to be told by a rather dismissive and blatantly rude barman to go to... More

we travelled to puerto banus for a girlie weekend with friends and family, having chosen our hotel very carefully, we were looking for comfort and relaxation, with a touch of elegance. the hotel is around 50 mins drive from Malaga airport. It is situated within a stones throw from the beach., And a 15 minute walk to the harbour.On entering... More

My husband and I recently stayed at the Melia Banus and must say was pleasantly surprised. It does exactly what it says on the tin. Staff were pleasant and helpful and the hotel and our room was of a high standard. Breakfast was included and provided a range of items. Great pool area and great location away from the crowds... More

We booked a room with a seaview and it was a great size with two large beds and was well cleaned every day. The staff were excellent and friendly and very attentive. We were B&B and the breakfast was fantastic, with an excellent range of fruits, meats and cheeses as well as cereals, pastries and the more typical British fare.... More

Great location and lovely rooms! Very close to beach and town! Lovely swimming pools and excellent service. There were a very drunk group of people on a work do who kept breaking glasses but staff handled it very well and politely. Wifi was excellent and the breakfast outstanding! No complaints although drinks were pricey but then I guess so is... More

The rooms are spacius and the bathrooms are big. This is a vacation hotel that I would stay at again. The staff is friendly and helpfull - and can manage big Groups arriving:) They where prepered for us 53 persons arriving at once. We did not wait long to get our rooms. The Beach is really near by, and if... More

A very well managed Hotel however the front approach is a bit off putting as you feel you are driving along an industrial estate A great welcome ,not sure why it takes so long to check in on the Level area ,the young girl who looks after you needs to chill out a bit and try a smile The room... More