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Excelsior Hotel Ernst

5.0 of 5
Trankgasse 1 - 5 | Domplatz, 50667 Cologne, North Rhine-Westphalia, Germany (Altstadt-Nord)
Hotel amenities
Excelsior Hotel Ernst
Ranked #1 of 279 hotels in Cologne
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463 reviews from our community

Traveller rating
    351
    77
    24
    9
    2
See reviews for
Families
58
 
Couples
173
 
Solo
49
 
Business
94
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 20 May 2013 NEW via mobile

Excellent location, next to the railway station and the Dome. Breakfast, which was not included, but would keep you going for a day. Cold meat,sausages,cheeses, smoked salmon, variety of bread,fruit, yogurt. Excellent service, complimentary water and beer in the fridge. Restaurant Taku is worth a visit

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Calgary, Canada
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Arrived early no problem. Beautiful hotel celebrating its 150 year anniversary. Very well maintained. Excellent location, valet was very helpful and friendly. Upgraded to large suite with beautiful view upper floor. Rage room and very comfortable bedding. Huge bathroom with excellent amenities. Lots of full length windows. Quiet as well, great breakfast next morning and a fabulous stay. Definitely would... More

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Leeds, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 9 May 2013

The hotel is spotless and in a great location, one minute walk from Cologne Cathedral and main train station and two minute walk into the main shopping area. Five minute walk into the main squares and river. Its a very grand hotel, 150 years old. Our room was palacial and the free mini-bar was an added bonus with four beers,... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 May 2013

Dear claireser, Thank you for taking the time to comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback very seriously and will introduce... More

London
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 May 2013

You can't fault the hotel. It's just a minute away from the HBF (central train station) and the famous Cologne Cathedral. We were greeted by the friendly doorman and professional staff at the reception desk. Check-in was smooth and our suitcases were carried to our room while the staff showed us to our room (introducing the spa on the way).... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 May 2013

Dear Karis C, Thank you for your positive comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at our hotel in the not too distant future we... More

Ottawa, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013

Service top notch. Beautiful old hotel, classic style, very well kept. Rooms were lovely but compact. Mattress and pillows fantastic, but only duvet (no sheet) made temp too hot or too cold. Recommended.

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Review collected in partnership with Ehotel.com

EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 May 2013

Dear Charles L, Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. We are looking forward to welcoming... More

Singapore57
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 28 April 2013

I have been a Tripadvisor member for many years and have benefited greatly from the Tripadvisor reviews, but I have not previously reciprocated with a review. However, my level of annoyance with the Excelsior Ernst in Cologne has provided me with the motivation for submitting a first review. I booked my reservation approximately six weeks in advance and I arrived... More

Was this review helpful? Yes 1
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 May 2013

Dear Singapore57, Thank you for taking the time to comment on the Excelsior Hotel Ernst. We deeply regret that we did not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback very seriously and will introduce the necessary steps to rectify the problem. Please be assured that our attention is... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 April 2013

Great hotel. Next to Cologne Cathedral. Two great restaurants and bar that serves excellent food. Hotel has great service. It is a little old school but that's not bad. Just don't expect an ultra modern place.

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 April 2013

Dear voyager, Thank you very much for taking your time to evaluate our hotel on this portal. We are glad to hear that you enjoyed your stay at our hotel and are looking forward to welcoming you again soon. For the Excelsior Hotel Ernst Team, Henning Matthiesen Managing Director More

Rome, Italy
1 review
5 of 5 stars Reviewed 10 April 2013

More
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Review collected in partnership with Ehotel.com

EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 April 2013

More

Devon
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 8 April 2013

Staff were very helpful, Location great right in the centre of Cologne room very good the only thing that lets down the hotel is no coffee/tea machine in bedroom and the breakfast was poor not a very good choice

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 April 2013

Dear SkipperDevon, Not long ago you were our guest at the Excelsior Hotel Ernst. We would like to thank you for taking time to asses our hotel. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires. We are looking forward to welcoming you again soon. For the... More

York, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 April 2013

We were put in a room that has not yet been re-vamped but that said it was still beautiful & very comfortable. It felt a little cold at times despite the two radiators turned on full, the double glazing patio doors did let in a little breeze but did muffle all but a little of the hotside noise including the... More

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EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this review
17 April 2013

Dear CareTaken, Thank you very much for taking time to evaluate our hotel in this portal. We appreciate any kind of criticism. Your comments help us to improve our personalized service and to anticipate our guest’s individual desires. We are looking forward to welcoming you soon again, to finally convince you of the quality of our service. For the Excelsior... More

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Hotel Summarization (Beta)

What travellers say

  • Train station(32)
  • Christmas market(10)
  • Very good(5)
  • Free mini bar(4)
  • Junior suite(3)
  • Next morning(3)

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5 | Domplatz, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Family Hotels in Cologne
#1 Luxury Hotels in Cologne
#1 Business Hotels in Cologne
Price range (per night): 199 AUD - 498 AUD
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Timeless elegance and tradition characterize the Excelsior Hotel Ernst and fascinate guests from all over the world. The exposed position, in the heart of the city and vis-à-vis to the Cologne Cathedral, makes it easily accessible from all directions. Nobel materials, valuable antiques and harmonic colors give each of the 142 rooms and suites its own character and individual charm and create a timeless home décor which invites you to linger. At our multiple award-winning gourmet restaurant, Hanse Stube, you will experience culinary magic moments. The motivated team creates innovative French cuisine with local influences, whose finesse is famous far beyond the city border.The name of the restaurant taku comes from Japanese and means House of hospitality. It is the first address for authentic East Asian delights. During the day, we offer coffee and tea specialties as well as patisserie and cakes at our Piano Bar. In the evening, the charming bar team will mix excellent cocktail classics and their own creations. Right next to the Hanse Stube, at our Riesling Lounge you can taste Riesling wines from all wine regions of Germany in a cozy atmosphere.13 elegant meeting rooms for up to 200 persons and exclusive Business Suites provide the perfect venue for demanding events at the historic ambience of the Excelsior Hotel Ernst. Business meetings and private events will find a representative frame. The Excelsior Hotel Ernst catering service offers culinary magic moments considering your wishes and ideas. After a hard day, you have the possibility to completely relax at the Excelsior Hotel Ernst Spa area. With state-of-the-art Fitness equipment you can advance your fitness or you can chill during a visit at the excellently equipped sauna and steam bath area. ... more   less 
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Also Known As:
Excelsior Hotel Cologne

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Excelsior Hotel Ernst
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