Where to start? First of all, attention was awful. They barely said "hi" when asked us for our credit card, so we had to pay in advance. Not a bad idea from them, considering we would have left after the first night in such a horrible place. Kindness is the perfect antonymous for the treat we received from both of... More

Due to bad stories I got about the hotel I tried to cancel my reservations for 2 rooms. First time I had a man on the phone who spoke no English, but he took a message. I got no call back. A week before we were supposed to checkin I call again to cancel the rooms, no one answered. 6... More

The pension has got a good location, about ten minutes' walk from Cologne main station. At our arrival, we were asked to pay immediately for the night, yet credit cards were not accepted under 50 euros. We had some cash with us, but I think the hotel management is not really customer-focused, giving no choice of method of payment. Something... More

The Pension Stork 1 is a dive, I’m sorry to say. The location is quiet good, with lots of restaurants nearby, but that’s where the positives stop. The management are totally unhelpful. When we arrived we cam from a long day of travel, and as we walked in we were asked for the cash straightaway. We said we didn’t carry... More