We made an online booking for a double room at Hotel Neustadt, got an email confirmation, even called a couple of days before our arrival date. Everything seemed to be in order... until we got there, when they claimed not to have received any booking at all.
An unfriendly, belligerent older man (the owner?) refused to speak any English and...
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We stayed at Hotel Neustadt for 1 night in july 2007 - never again!
First, let me say that we are in now way "difficult" customers. We often stay in rather "cheap" hotels and know what to expect when the price is low. But even by these standards, Hotel Neustadt is a dump!
First of all, we did not get...
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