The location is great near to the main shopping street. Old rooms with no renovation for long time. You cant trust this hotel as they charge my credit card after i left for Euro 20 with no usage of any hotel; service.
Dear Zohar4,
thank you very much for the feedback you have given us. I was very pleased to hear that you loved our convenient location close to the Kurfürstendamm/Zoologischen Garten.
I would like to inform you that it is common practise in hotels all over the world to hold a small amount on your credit card as a guarantee for...
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The hotel is a block off Ku'dammstrasse so central to shopping, restaurants and transport. The hotel itself is Andy Warhol inspired - fab decor and has a restaurant and bar. Would definitely stay here again .
Dear kiwiroadtrip,
we appreciate you taking the time to give us some fantastic feedback via Tripadvisor.
On behalf of our entire staff here at the art'otel berlin city center west we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Sincerely,
Katja Hagenbucher
Hotel Manager...
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We booked a king size room for our anniversary and turned up to find a twin room. When we complained about the room, there was no apology but the receptionists spoke German the whole time while discussing the room. While I'm not fluent in the language, I know enough to get by so when they said the room they were...
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Dear Mhazza30,
we appreciate you taking the time to give us some valuable feedback.
On behalf of our entire staff here at the art’otel berlin city center west I apologize for the concerns you have about your experience at this hotel.
I am very sorry that the room was not up to your expectations. Unfortunately we didn't know in advance...
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We checked in early but were not able to go to our room as it was not ready. We left the hotel and returned around 22:00 after an amazing day of exploration. Given our early check in, we expected preference when rooms were allocated. Unfortunately we got room 612 in the old part of the hotel. It was a very...
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Dear Wandamor,
thank you for taking the time to post your review on TripAdvisor following your stay with us here in the art’otel berlin city center west.
I am very sorry to hear that the room we have allocated for you has not met your expectations. In April we had a very high occupancy with guests staying a minimum of...
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I never enjoy being in a hotel that's doing construction but I guess it was just bad timing. I also don't particularly like stating in a hotel used by large tour groups- again just my bad luck. Aside from that the lobby reaked of meat pies!
The rooms are like they are in the photos. Spacious bathrooms. Nice enough decor...
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Dear Melbournetraveller20,
we appreciate you taking the time to give us some valuable feedback via Tripadvisor.
First of all I would like to inform you that we have finished the extension of the hotel in November 2011, therefore I am assuming that you must have stayed with us last year? I am very sorry if the construction site has caused...
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Our first room smelled of smoke, but the staff happily moved us to another room in the new wing. Clean, light and quiet.
Dear thjc,
we appreciate you taking the time to give us some feedback via Tripadvisor.
On behalf of our entire staff here at the art'otel berlin city center west we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Sincerely,
Katja Hagenbucher
Hotel Manager
email:...
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Stayed here for three nights as part of a sight seeing trip of Berlin.
The hotel cannot be faulted for cleanliness; the rooms are modern and not in any way dated.
The only problem we had was with the air conditioning, which failed to work leading to a very hot room. However upon telling management we were quickly moved to...
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Dear tiger_bob85,
Thank you for your excellent review of our hotel and I appreciate your kind comments about our staff members, the central location and our clean rooms. I am also glad you loved our brand new hotel bar.
Thank you again for taking the time to write a review and we hope to see you soon again!
Sincerely,
Katja...
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i stayed at this hotel during ITB fair in Berlin! The location is excellent, just 2 minutes walk from famous kudamme! my room on the 6th floor was spacious and very clean, with comfortable bed mattresses and good sound isolation! Would definitaly come back, whether for business or leisure!
Dear Oljica,
thank you very much for the lovely feedback you have given us. I am pleased you had a nice stay with us during the ITB.
On behalf of my team I would like to thank you for your visit and hope to see you again when you are back in Berlin.
Best wishes,
Katja Hagenbucher
Hotel Manager
email:...
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I just spent one week at Art'otel for a business conference. Why did I choose to stay here? Close to several BVG stops, including the S and U lines. Near the very popular Kurfurstendamm area, with loads of stores and restaurants. And, it had a relatively good price during this busy week of travel.
High points:
When I arrived in...
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Dear PaulTheTravelGuy,
Thank you very much for your kind comments regarding our staff and our location. I am pleased you had such a pleasant experience during your stay with us.
Please contact me directly prior to your next stay so I can allocate you a quiet bedroom.
Once again, thank you for your comments and we look forward to welcoming...
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When we saw the Andy Warhol image on the hotel,we knew that we are for an experience lik no other. surprising as Warhol art and images this hotel is very artistic loyal to the Pop art theme which makes it very fresh and cool.
If you love Warhol and his art, this is the place to be. We love the...
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Dear jaytourel,
wow-what an amazing and extensive feedback about our hotel! We absolutely loved to hear that you had such an enjoyable stay with us and that you liked the hotel and the Andy Warhol art so much!
Thank you also for mentioning our new, stylish bar "Factory". Indeed it's a very trendy bar which also attracts guests from outside...
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