The staff/managers really let this place down, they're just awful. I don't mind cold service, but it's just rude and nasty. The Pfaff family name has been irrecoverably. Just dint stay

Unlike a lot of the reviewers, my wife and I, who are in our early sixties, found the staff to be very helpful and accomodating. We like to nap in the afternoon, the weather was unseasonaably warm, and upon our request they brought a fan to us right away. I went down one afternoon to get an apple strudel to... More

Stayed here last July for one night, there was only us and one other couple in the entire place. The room was kind of dingy, but it served its purpose for one night. The tv did not work at all, the room was very outdated, and bathroom was very small. The shower in the morning was very good, and we... More

Nice view, rooms were too small for the price 90 Euro a night compared to local GastHaus with same size rooms. The staff was not very friendly with a obnoxious house dog.

Stayed over Christmas 09 for 4 nights. Perfectly nice staff, although very busy with the Christmas period rush and did not have much time to talk. Rooms were as expected for a German family run hotel with 70's style. Our bathroom was "renovated" which meant tiles had been painted white and new shower stall, basin and toilet and all very... More

We have just come back from a trip around Europe. We started our trip by a stay in this hotel. I was a little bit wary as I have read some very mixed reviews on this hotel. However we were very pleasantly surprised. We had a room with a balcony which was great for sitting and watching the world go... More

My family and I just returned from a short weekend trip to the Black Forest, and we set up camp in this Triberg hotel. Below are the pros and cons: CONS *There is no place to load/unload your luggage. The hotel is situated on a busy street, so you either have to park on the sidewalk in front of the... More

On arrival, the hotel did not seem to be expecting us but I had brought a hard copy of their email confirming the booking, so no problem. The hotel is very conveniently situated in the centre of Triberg, and fortunately has an adjacent car park for guests' use. The position is good for the waterfall, the Black Forest Museum, and... More

I am an American living in Germany. We travel quite a bit. I planned this particular vacation 6 months in advance to show some visiting family a very special time. Even though I booked our rooms 6 months in advance, was required to fax my credit card information and even telephoned to ensure all was in order, they informed me... More