This is a review of excellent customer service instead of the hotel itself. I'm a platinum member of Accor LeClub and I would certainly recommend this hotel thanks to the courteous staff at the Mercure La Rochelle. We had several hours in the city and were unable to store our luggage at the train station. Luckily we passed by the... More

My wife and I stayed at the Mercure for four nights in April 2012. Don't be put off by the external appearance of the hotel, it has been refurbished inside and the public areas are nice and the rooms, though small, even for modern hotels (we had a standard double), are well-appointed. The hotel had a number of other good... More

On a driving holiday in France with my wife, decided to visit La Rochelle. From good reviews on Trip Advisor, decided to check out the Ibis hotel in the Old Port. Good location in the town but on street parking close to the hotel was impossible to find. Drove for at least 15 minutes trying to get parked until we... More

Bath water not warm enough and hot water control only allowed hot to dribble into bath at a very low velocity ( unlike the cold!) so impossible for my wife( and I) to have a warm refreshing bath which we both needed after travelling all day to get there. Some obvious maintenance needed on this - also bath drain needs... More

Nice hotel. My stay was four days on a business trip. Rooms are clean and tidy, staff polite and speak English. Bathrooms a wee bit on the small side but nicely done with lots of wood. Breakfast buffet was ok. Nothing special. One would have liked something a bit more exciting for the price. All in all a pretty good... More

The hotel was great, room ready on arrival The rooms were very clean. English spoken. Tea/coffee in room. The reception staff went out of their way to make my stay enjoyable. .Meals were great! I would stay there again - perhaps upgrade to a water view room.

A very good and reasonably priced hotel. Staff were polite and helpful. The room was of good standard and as I wanted a room with a bath on booking, on arrival, staff quickly changed me from a room with only a shower. Lovely selection of food at breakfast which was included in the price. I had looked at several budget... More

Thank goodness Mercure have started putting kettles in the rooms as it makes the stay so much more pleasant. Access to the hotel is a problem, not because it is difficult, but because the website directs one to Vieux Port Sud and the Gare. However if it said go to parking St Nicholas or even the Aquarium, it would take... More

This Mercure is probably the best hotel iin La Rochelle. It is a short walk to the the train station and very close to the port and Aquarium. Also a short walk to the old part of town and innumerable restaurants, some of which are really outstanding. The hotel itself is clean, comfortable, and reasonably priced. Rooms are small, bed... More