I made a reservation at Hotel Duo and then had to cancel the reservation which I did well in advance to avoid a penalty. They charged me one night fee and now won't refund the money even after sending them the Cancellation email for their reference. They initially responded to my emails and now they are ignoring me. I would...
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Dear Sir,
I have sent you a message through your tripadvisor account. I would like to investigate this matter and need your details to do so. I apologize for this situation and will get back to you as soon as I have had the opportunity to gather all the information regarding this situation.
Kind regards,
Yannick Busaan
Executive Director
Hotel...
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Hotel Duo is in a fantastic location - moments from the Pompidou Centre and a short stroll to the Marais, the Louvre and Notre Dame. The rooms are small, but very well equipped. The barman was very friendly and mixed some great cocktails. The reception staff were occasionally died up on the phone for a long time leading to delays...
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Dear Guest,
It is on behalf of the entire team at the Hotel DUO Paris, that I would like to thank you for having taken the time to place this review relating your positive impressions of the hotel during your trip to Paris.
We are delighted that we have contributed to the success of your trip to Paris and hope...
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I must say that the location is amazing. I would not want to stay in any other area in Paris and it's very close to the Metro. The staff is polite but unaccommodating. I stayed here for 7 nights and after seeing how small the room was (even by European standards) I asked for an upgrade. While they had several...
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Dear Guest,
Thank you very much for sharing your impressions on the Hotel DUO Paris with us. We are truly sorry that we were not able to accommodate your request for an upgrade. Occupancy unfortunately did not allow us to do so.
I do however detect some issues which would have been avoided, had communication been more fluent on our...
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There is not too much to say about Hotel Duo other than the location is perfect and that the rooms are tiny (but clean) and 255 Euro a night. The elevators are even smaller (you can barely fit two people with luggage in them) and are very slow. It's par for the course in Paris, unless you want to spend...
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Dear Guest,
Thank you very much for your overall positive review of the Hotel Duo Paris. Indeed, we are delighted that you have enjoyed your stay.
I will look into the wifi reception in the rooms, for clearly there must have been a technical issue, as we expect our clients to enjoy the free internet within the intimacy of their...
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Nice hotel, good location. Just across from the BHV department store, 1 block from Hotel DeVille. Nicely updated hotel. Rooms are very small, but appointed nicely. Clean and comfortable. Hotel staff was amiable, not the friendliest, but they do their job and do it well. Would definitely stay again. (compared to the larger chains i.e. Mercure)
Dear Guest,
Thank you so very much for your feedback on your stay which I gather is pretty favorable. As far as staff friendliness is concerned, I take on board your observations and will endeavor to improve this aspect of our service standards together with my colleagues.
I nevertheless hope to have the pleasure of welcoming you soon again to...
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Chic Paris hotel. The location is frankly brilliant. Walk out the door and you are in the heart of Paris. The whole hotel has been very stylishly done out. The room, while pretty small, was immaculate, and very nicely fitted out. We were on the 5th floor, and it was also impressively quiet with the windows closed. The staff we're...
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Dear Guest,
It is on behalf of all of us here at the Hotel DUO Paris that I would like to express my sincere gratitude for the positive feedback on your recent stay with us.
We are particularly delighted that we were able to contribute to the success of your trip and hope to have the pleasure of hosting you...
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After read a lot of comment,just call in to book the room! Not friendly at all! It is too bad to have this real bad impression from receptionist. Terrible! I am never there and not going to be there. My god, what wrong choice!
Dear Madam,
I regret that you have been confronted with this unusual occurrence, indeed, as you so rightfully point out, we have many favorable remarks commending our performances, accommodation and situation.
I regret that this telephone call has prevented you from experiencing a stay at the Hotel Duo and apologize for failing. I will personally address this matter at the...
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This is a chic, modern, stylish, expensive boutique hotel in the Marais area of Paris. Staff are charming, breakfast is good - but don't be in a hurry as service is slow.
Our room on the top floor was quite small and the bathroom tiny - but all is forgiven as the whole scene is very stylish. Common seating areas...
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Dear Guest,
I would like to thank you on behalf of all of us here at the Hotel Duo. We are delighted that you have retained such a positive experience from your stay with us and that you have decided to communicated your satisfaction with fellow travelers.
We hope to welcome you soon again in Paris,
Yannick Busaan
Executive Director
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the duo is a located very close to the noter dam and actually in the middle of paris,its close to all transportation roots in the city. at the reception the guy knew a bit of english but the service was e-maculate and very helpful.
Dear Guest,
Clearly you seem to have enjoyed your stay in Paris and in this great area which is the Marais. I am delighted that the Hotel DUO paris has been able to pay an important contribution to the success of your trip and it is on behalf of all my colleagues that I thank you for your contribution on...
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The Duo Hotel hotel literally oozes with romantic Parisian charm and is perfectly located in the trendy, decadently eclectic area of Le Marais. Small, chic and discreet it's perfect for whoever is perfect for the Le Marais area. The Duo Team is consistently warm, friendly and helpful, and all speak great English. The rule is simple: be nice to them...
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