I had book and prepaid a room for three (my wife, our daughter and me). They called me when I was about to leave home to the airport, saying that there had be a technical problem and that no room could be used for guests because of security reasons. To cute a long story short, when we arrived, there was... More

I'm a very frequent business traveller but have not experienced this ever before. I arrived 15 minutes late for check-in (lunch time ???) due to very bad traffic condition on the Paris motorway after a 6,5hrs journey. Lucky enough there was staff available at the reception desk but the lady refused to check me in because I missed the check-slot... More

I was on a buisness trip and arrived at the hotel at 10pm on a Sunday evening. There were no staff on duty and I had to phone the management to get the electronic codes to get access to the building. The room was clean and compact, and faced on to a side street. Wifi was only available in the... More

We stayed 2 nights on the way home from the south. The appartment was very clean, big enough for 4 of us to eat and sleep comfortably and well-equipped (fridge, microwave, dishwasher). It is on a busy main road and there is no air-con so traffic noise was a slight problem at night. On the plus side, there is a... More

The room was clean, the place looked fresh. As a family with young children the room was large and comfortable. The service we received however, was extremely unsatisfactory. At the website, it specified that check-in is usually not between 12 and 15, and that if we arrived within that time, we needed to say so explicitly. At booking time, there... More

our room faced a main road which was noisy all night, from the description we thought it was on a side street.The room was boiling, we turned the heating off, but it was too hot too slepp and too noisy to open the window. We would stay again but would ask for a roomm away from the main road