I stood here in room 404. Quick summary: minibar don't working, air conditioner don't working, safe don't working (was replaced), TV cable has broken central pin and couldn't stick in place, WC seat couldn't stay in up position, and balcony wood railings probably remember de Gaulle. I ask to change the room, but receptionist says the hotel is full and...
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Dear Sir,
We thank you for your comment and would like to answer. Actually, you asked us to have another room, but this was of course not possible as we were fully booked the nights of your stay. We offered you a solution for each of the problems you told us, apart for the air conditioning, for which we had...
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