Recently spent a weekend at this hotel. It coincided with a corporate event but nevertheless the staff were helpful, the service efficient; the room was better than expected; the spa experience wonderful. Sadly all that was positive became negative when I left my Kindle behind in the room when I booked out. As I was still in the hotel I... More

Stayed April 2012 on business. Great location, but that's about the only positive - I won't be staying here again. My recommendation: AVOID. Having stayed in Hilton Hotels around the world, this has to be the worst experience I've had of this brand. The reception staff appeared more interested in discussing their social life with each other rather than processing... More

Stayed last week with a bunch of guys for a stag do, the receptionist made us all very welcome and we were promptly booked into our rooms. "Usual Hilton Quality" Had a couple of drinks in Cloud 23, great views over Manchester, great for taking your wife / girlfriend rather than a bunch of guys. Excellent breakfast and service the... More

It was my husbands 60th birthday and I had booked a meal in the restaurant for our family total 8 people.We were to have pre dinner drinks but was prevented from doing so because of a corporate evenr I had not been informed of this at booking.The member of staff at the lift was not helpfuk and said "If you... More

I booked a room at this hotel for a Saturday night, however was notified at 3pm on Thursday afternoon that they had overbooked the hotel and were no longer able to honour the reservation. I was offered a room at the Hilton Manchester Airport hotel as an alternative- how they see an airport hotel 30mins outside of Manchester with none... More

I booked two rooms for a colleague and myself, two weeks in advance. We arrived and were told that the "system" had overbooked the hotel and that there were no rooms for us. We wre further told that arrangements had been made for us to be accommodated in another hotel and half an hour later a taxi arrived to take... More

You expect a lot of Hilton Hotels and sometimes it must be hard to live up to that. However having stayed in the Hilton Manchester 4 times over the course of the the last 6 weeks I don't think the hotel lived up to it once. The issues weren't huge but just showed a lack of attention. rooms with missing... More

Such a lovely venue but absolutely terrible service at the Hilton, mainly in Cloud 23. If you're not a trashy footballer unfortunately you get treated like a peasant. Had to complain several times at the slow service until eventually the manager came to speak with me who was nonchalant and unhelpful. Would not go to again, real shame. More

We have stayed at the Hilton Deansgate before & really enjoyed it. I was a bit concerned this time about previous reviews saying that it was run down & dirty. This is not the case at all. We were upgraded to an Executive room which was very nice indeed & spotless, not at all run down . The bed was... More