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All 7 Lancaster hotels

Royal Kings Arms Hotel

3.0 of 5
75 Market Street, Lancaster LA1 1HP, England
Hotel amenities
Royal Kings Arms Hotel
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39%
Ranked #6 of 7 hotels in Lancaster
Most recent review
5 of 5 stars Reviewed 16 June 2013
Paul_BHertfordshire Hertfordshire
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244 reviews from our community

Traveller rating
    24
    54
    76
    53
    37
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Families
24
 
Couples
90
 
Solo
29
 
Business
40
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Hertfordshire
1 review
5 of 5 stars Reviewed 16 June 2013 NEW

Stayed one night, very ood value for money. I was travelling on my own. and got a double room. The breakfast room is stunning and breakfast was good. Iw was also nice to get a bath that is human sized/ I will stay again having always booked the travelodge up until now

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
17 June 2013

Thank you for noting your comments. We are all delighted to hear that you enjoyed your stay and we will look forward to your next stay. I am pleased to hear that the charm of the dining room shone threw adn you enjoyed your breakfast. More

uk
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 30 May 2013 via mobile

Very near town centre.very grand building but needs a re decorate. No staff on reception on arrival.you have to ring to get attention- staff where stood at back door having a fag. Room was a good size but we where disappointed to find bottle tops in the plug hole. Breakfast wasnt good- got food that i couldnt eat served on... More

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See 3 more reviews by ano1234 for Lancaster
Ashbourne, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 23 May 2013

If it weren't for the fact that they price matched the £37.50 price i found after i had booked for £43, it would have been one star. It isn't all the hotels fault though, but mainly it is. When we were looking for a hotel, on booking.com, this hotel looked pretty ok, so we booked at £43 for the night,... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
25 May 2013

Thank you for taking the time to note your comments following your recent stay. It has been previously mentioned that the hotel is in need of refurbishment and this is something we have never denied. Our prime location within the city centre does mean we are prone to city centre noises and whilst we do appreciate this can be upsetting... More

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19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 21 May 2013

I really think the Royal Kings Arms is getting a bit of unnecessary criticism from some reviewers. Sure, it could certainly benefit from some investment in renovations, etc, but for the price that you pay it is great value for money. The hotel is really well located just a short walk from the train station and right in the centre... More

Was this review helpful? Yes 1
Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
24 May 2013

Thank you for taking the time to note your comments following your recent stay at the Hotel. It is great to hear that people enjoy their time witrh us and in Lancaster itself. We have always been very honest about the fact the Hotel is in need of some investment and also very honest that we price to reflect this... More

Lancaster, United Kingdom
1 review
5 of 5 stars Reviewed 20 May 2013

Stayed here for a number of nights in March and April, and had an excellent experience. As other reviewers have noted some the decor is a little tired in one or two places, but it has an abundance of character and everything works just fine - even the antique lift! Some of the rooms are very nice, especially as the... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
24 May 2013

Thank you for noting your comments following your stay with us. I am very pleased to hear that you found our staff helpful as all our team are trained fully to offer the best possible customer service. I am glad that you were able to see through minor aspects of decor and appreciate the Hotel's history and charm. We are... More

1 review
4 of 5 stars Reviewed 19 May 2013 via mobile

Me and partner booked a one night stay over the Internet then read the reviews on this page. The feel of them wasn't good but I'm very glad I ignored them. I feel the hotel has a historic charm and fits in well with Lancaster. It's in a great location and liked the idea of the excluder windows. They kept... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
24 May 2013

Thank you so much for posting your comments following your recent stay. I am thrilled to hear that the personality and history of the hotel shone through. Any person choosing to stay at The Royal King's Arms is met with the same respect and courtesy as everyone else. The hotel has seen many people through its doors over the years... More

Kendal, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 17 May 2013

I have to agree with other reviews that this hotel appears tired and old with very dated fixtures and fittings, but when you consider it a listed building in a city centre, its not doing so bad. I booked a very reasonably priced single room on the same day as I was arriving. I struggled to find the complimentary car... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
20 May 2013

Thank you for taking the time to note your comments regarding your recent stay. I will be sire to pass on all your comments to the team as they always try their best to offer outstanding customer service and it's great for them to hear their efforts are appreciated. More

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 16 May 2013

We chose this hotel over the likes of Premier Inn and Travel Lodge, because of it's character. The building looked so beautiful from some of the pictures we had seen online. The location of the hotel was perfect for us and it had some lovely views over Lancaster Castle and Priory. The one thing that we were extremely pleased about... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
17 May 2013

Thank you for taking the time to note your opinions following your recent stay. It is deeply regrettable to me that certain aspects of your stay left you feeling disapppointed. As always with any comments surrounding staff I will be delaing with them as a matter or prioirty to ensure an immediate and sustained improvement.We have never denied the fact... More

Dorchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2013

Centre location with parking very good. We had a comfortable one night stop. The building is old with a lot of character and cannot be compared with the likes of Premier Inn but the service was very friendly and little extras like tea making & free internet a welcome bonus. Breakfast was excellent and served with a smile. We would... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
17 May 2013

Thank you for noting your comments regarding your recent stay. I am sure all the staff will be thrilled to hear that they had such a positive impact on your stay and we will certainly look forward to welcoming you again in the future. More

Leicester
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 8 May 2013

We visit Lancaster every 6 - 8 weeks to visit family and by far this is the best option and value for money. The Holiday Inn and premier Inn are soulless, yes this needs tlc and breakfast was somewhat chaotic but it had character and wasn't on an industrial estate ... Oh and it cost £40! Yes it was noisy... More

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Beverley S, Manager at Royal Kings Arms Hotel, responded to this review
9 May 2013

Thank you for taking the time to note your comments regarding your recent stay at The Royal Kings Arms. We always really appreciate feedback form guests and we are delighted that you enjoyed your stay and the characterof the Hotel shone through.We have never hidden the fact that we are in need of some modernisation but we do price accordingly... More

 
 
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Additional Information about Royal Kings Arms Hotel

Also Known As:
Best Western Lancaster
Address: 75 Market Street, Lancaster LA1 1HP, England
Region: United Kingdom > England > Lancashire > Lancaster
Amenities:
Free Parking Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Lancaster
Price range (per night): $66 - $172
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Royal Kings Arms stands in the shadow of Lancaster Castle in the heart of Lancaster, one of England's most historical cities. This attractive period hotel offers 55 en suite bedrooms providing guests with modern comforts expected from today's traveller. The Brasserie Restaurant and bar with its delightful Minstrel's Gallery, offers superb cuisine and excellent service, creating the perfect setting for a romantic dinner. If you wish to step out of the historic town of Lancaster, surrounding attractions include the Lake District and Yorkshire Dales, both within half an hour drive from the hotel. ... more   less 
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Royal Kings Arms Hotel
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