First impression was that the reception staff were very goo.
Our room (304) was clean and well set out with all necersary facilities.
Upon going to the bat for a drink we had to wait for an hour for it to open, after a 8 hour trip we were expecting a drink and a relaxing chat but as stated Bar...
More
I tend not to write review's but felt compelled after staying at this hotel. Firstly I'd like to add that this hotel no longer belongs to 'Best Western' as advertised on some websites. This is false advertising and should be updated along with the hotel. Finding the carpark is hard work until you eventually see a small sign half way...
More
Firstly I would like to apologise for the disappointment you experienced due to certain aspects of your stay, particularly the operational side of the business. The Royal King’s Arms was recently reintroduced as a metro style Hotel with the blessing of the AA. This means that we do not offer a full evening service anymore. Light snacks and bar meals...
More
Stayed at this hotel for 4 days. Staff were lovely, but appear to lack support from owners. Besides suffering from a lack of investment, this place also suffered from lack of attention to detail. Our room was on the 4th floor and the first thing that we noticed was dirty windows that were covered in bird [--]. The toilet roll...
More
Thank you for noting your comments on Trip advisor following your recent stay at The Royal King’s Arm’s
I would like to note my response to your comments regarding the hotel running out of food on the first night your tour stayed with us. The menu’s set for the coach party were pre approved prior to arrival after much deliberation...
More
I stayed here last weekend with my boyfriend. Was not informed that an evening function was being held right beside our room. Needless to say it was really noisy late on into the night.
Rooms aren't how I expected them to be especially considering their website. Beds were flu of hard springs. Dust on the TV.
Parking is also a...
More
I am very sorry to hear that a function at our hotel lead you to have a negative experience. I will be speaking to the receptionist involved as it is our policy to inform all guests upon check in if we have a function on in the evening. Throughout the summer we have functions almost every week and we rarely...
More
Well, the hotel's history was really interesting especially the fact that it's been built over 300 years ago - even before there are trains. But the rooms and the whole decor needs a complete overhaul. It just looks very tired, and the shower was a particular disaster. It was a choice between freezing cold water and scalding boil - the...
More
Thank you for posting your comments about your recent stay at The Royal King’s Arms Hotel. I was pleased to see that you found the history of the Hotel interesting. As a seventeenth century listed property we do have a lot of unique features and some people stay with us time and again because of this. Regrettably, what some people...
More
When I saw the price while booking over internet-couldn't believe it. After staying there I agree with saying "you get what you pay ". My suggestion-pay extra 10 pounds and stay in one if many B&Bs
Great staff but dirtiest hotel room I have ever stayed in. even a pair of old knickers left on the bedroom floor! definitely would not recommend to anyone.
Thank you for posting your comments about your recent stay at The Royal King’s Arms Hotel. I was deeply distressed to read electronically that you appeared to have been checked into an unfinished room. I have passed your comments to our head housekeeper and she wishes to be associated with my apologies. Had we been informed at the time we...
More
The hotel is in perhaps the best location in Lancaster for accessing everything. However, the rooms are quite dirty and the baths are pathetic. The place needs a good renovation, new beds and installation of a new lift. I was afraid I would get stuck in the lift if i used it so i carried my bags up and down...
More
We stayed for three nights from Monday 26 March and overall my wife and I were very pleased with the break.
The hotel is very old and has shades of former glory but this does not distract from the character.
After reading other visitors' room tips we plumped for room 303 (Castle View) and received an attractice price for the...
More
Was there last weekend, staff were wonderful, Kerry on reception was so helpful, and the night porter who opened the bar, what a star. Breakfast lady who took our order to the kitchen even though some of our party still in the room, to meet the 10am breakfast end time. All deserve praise. What wonderful hotel, and exceptioinal staff. Cant...
More
If you own or manage Royal Kings Arms Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
148 Reviews
231 Reviews
88 Reviews
