On arriving at reception I was greeted by the most miserable chap you could ever want to encounter on checking in to a hotel. His English was not good and his couldn't care less attitude even worse. Firstly, he was not happy that I had tried to check in 20 minutes early, then he could not find my reservation and...
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Dear Guest
Thank you for you’re your review following your recent stay at the Holiday Inn Solihull.
Please accept my sincere apologies for the poor level of service you received upon arrival. This is not the level of welcome for our guests with which we pride ourselves and please be assured that corrective training will take place to ensure there...
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Nice comfortable room if a little bland. Beds were very comfortable. Had asked for a quiet room, and although it was positioned away from the main road it was immediately adjacent to the air-con plant - so was aware of annoying low rumble which did disturb sleep.
Breakfast was good and plentiful.
Was staying prior to visit to NEC. Cheaper...
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Dear Guest
Thank you for your review and for choosing the Holiday Inn Solihull.
In the first instance please accept my apologies for the disturbance caused to you by the low rumble of the air conditioning. I do hope that this did not detract too much from your stay however I am pleased to read that overall you found your...
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Staying for a treat for my partner, requested and where given a very quite room which over looked the lake, Reception staff very friendly and breakfast was fresh and very tasty
Dear Guest
Thank you for your review and for choosing the Holiday Inn Solihull to treat your partner. I am delighted to read that you enjoyed your stay, in particular your room, overlooking the lake, your breakfast and that you found our reception to be friendly.
Thank you again for your review and we look forward to welcoming you back...
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After arriving at our room there were no towels, so we had to phone down to reception, and got some sent up. The room was very cold and it was obvious that the heating had not been switched on. Furthermore it did'nt appear to work, so after phoning reception twice a rather rude/snotty man came up and turned the dial...
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Dear Guest
Thank you for your review and in the first instance, please accept my apologies that you had to call down for towels. This is most unusual and my Head Housekeeper is investigating why this occurred to ensure there be no reoccurrence in the future.
Our central heating system operates on a timer and is timed to come on...
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Manager appears to be cutting corners on standard items in executive rooms. No flannels, 1 bottle of shower gel, only 1 bath robe when room was clearly booked for two. No biscuits, only 1 hot chocolate. And the best bit by far is the complimentary "bar of. Chocolate"' whic is a small chocolate square you would get with coffee. Having...
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Dear Lifeintheoffice,
Thank you for the feedback. We strive to make sure every guest has a wonderful experience here and greatly appreciate the feedback if they don't.
I sincerely apologize for the problems you encountered.
Katie J
Case Manager
IHGCare
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Great hotel, good location, very helpful reception
Stayed here a number of times but the most recent was disappointing. First of all the location. Just across the road from the Touchwood Shopping Centre, this is a great location. Staff are generally very good. We had booked an executive room and were given a suite. The room...is basic. Good size but lacking amenities. Two small bottles of water...
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Dear beaudog96,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry that we fell below your expectations. We hope that you give us a chance in the future to show you how great our hotel is.
^Katie
IHGCare
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It was my second stay at this hotel. My room wasn't quite as good as previously as it was smaller and unfortunately had black bits on the carpet. It needed a good hoover. However I was exhausted and after checking the bathroom was clean decided to leave it. The staff were great, particularly the young man on reception, and the...
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Standard Holiday Inn or pretty much any of the many chains.....only not quite up together.
Public areas fine but room although large was tired, Wasn't cheap either.
Woken up in night by constant drone of air con units right outside room. Wouldnt have wanted to move in middle of night so put up with it.
When I checked out in...
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stayed here for one night 2nd january -3rd january for my daughters nineth birthday had lovely time reception very helpful.Breakfast the next day was very good variety. Included in our stay we could use the leisure centre, with sauna, jacuzzi, steam room and pool as well as exercise equiptment.We had very bad storms in the night but we didnt hear...
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