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Mercure Swindon South Marston Hotel & Spa

3.0 of 5
Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Hotel amenities
Mercure Swindon South Marston Hotel & Spa
Ranked #8 of 32 hotels in Swindon
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338 reviews from our community

Traveller rating
    110
    122
    57
    26
    23
See reviews for
Families
50
 
Couples
135
 
Solo
21
 
Business
61
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Yeovil, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

The hotel is fine if lacking a decent coat of paint. The room was fine with free Wifi as a bonus. The reception staff were friendly and helpful. When my wife had to eat alone in the evening it took over 2 hours to serve a three course meal for one. She had 5 different servers two of whom spoke... More

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Review collected in partnership with Accorhotels.com

Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 19 May 2013 NEW

my friend and myself stayed over night on spa break ,room was very clean but quite dark (no main light ) the meal was brilliant staff were very helpful ,pool looked nice no seating around the pool so you could relax by the pool .

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Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2013

we had our wedding at the swindon mecure it was outstanding. we could not have asked for any more. kellie [ our co-ordinator] was superb. always there when i needed her, everything was fantastic. the food was wonderful,all our guests said how full they were and how wonderfully cooked it was. i would recommend the mecure to anyone getting married.... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
15 May 2013

Thank you for your lovely review, I will pass your comments onto Kellie and the team that looked after you. It was a pleasure to look after you on your wedding day and we look forward to you returning to the hotel in the near future. More

Swindon, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

We have been members of this club/hotel for many a year on and off, we rejoined last October and have been really pleased with how Mecure has improved the leisure facilities. I cannot comment on the hotel side of things as we live locally, but if you stay here be sure to pay a visit to the health club. If... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
15 May 2013

Thank you for your review, I will pass on to the leisure manager and his team, it is much appreciated. More

Wiltshire
1 review
4 of 5 stars Reviewed 4 May 2013

As a former long term customer of this Hotel I have seen many highs and lows over 13 or so years. I was doubtful if it would ever recover with a succession of changes at a senior level. It seems however, I am pleased to say, I was wrong if the latest reviews are a true reflection the new GM... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
7 May 2013

Firstly thank you for taking the time to review your recent stay with us, I am pleased to read that you can see changes are occuring under the new management team. I'd like to assure you and all the trip advisor readers that we are here to stay and to make this the destination of choice in Swindon for all... More

Plymouth, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 May 2013

Stayed for one night. The staff were pleasant but did not get the charging right and tried to charge a colleague for evening meal when it was already booked and paid for. Not great communicators. My heart sank on the way to my room as the corridors are tired and a bit scruffy. The door had obviously had a change... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
7 May 2013

Thank you for taking the time to review your recent overnight stay with us. I thank you for your comments and I will discuss them with the team and hopefully on your next visit you will see solutions have been made to your comments. More

A TripAdvisor Member
4 of 5 stars Reviewed 30 April 2013

This is the first time that I decided to spent the night in Swindon area. I should have done it much earlier. I found a very nice and relaxing hotel in the countryside, simple but spacy. I was tired after spending 4 days travelling around the country and really needed to rest before my Friday morning meeting. I spent a... More

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Review collected in partnership with Accorhotels.com

SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
1 May 2013

Thank you for the wonderful review regarding your recent stay with us, I am very pleased to read you had a relaxing stay after a busy week travelling round. I hope your next stay with us you will have a chance to stay longer with us. I will pass your comments onto the team at our morning meeting. More

Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 April 2013

As you pull into this hotel, you see a promise of a building with age and charm but alas it's just hiding a red brick complex. The hotel is close to the M4 but not so you can hear it. Internally the finish is clean and modern. The hotel has a leisure facility which both guests and members use. The... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
1 May 2013

Thank you for reviewing your recent stay with us, we look forward to you returning to the hotel in the future. More

Stratford-upon-Avon, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 April 2013

My husband and i stayed here for two nights and it was great. The bedroom was large, the bed very comfortable and a very good size. Breakfast was self-serve, lots to choice from and the staff were always refilling, hot food was hot. All staff were very friendly and helpful. Excellent stay

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
24 April 2013

Thank you for your excellent review following your recent stay with us, I am pleased to read you enjoyed the comfort of the accommodation and the breakfast service was equally as pleasing for you both, we look forward to you returning to the hotel in the future. More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 22 April 2013

The rooms are in need of maintenance and a lick of paint. The restaurant try's too hard to be a dining experience and fails miserably. The usual story of watching to many celeb chefs preparing fussy picture book food. Stick to the basics and go fresh!

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
24 April 2013

Thank you for your review regarding your recent stay with us, I am sorry to read you did not enjoy the room or your dining experience with us, if you would like to contact me directly at the hotel I would be happy to discuss with you. More

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Additional Information about Mercure Swindon South Marston Hotel & Spa

Also Known As:
Mercure Swindon South Marston Hotel
Mercure Swindon South Marston Hotel And Spa
Mercure Swindon South Marston Hotel Swindon
Nightingale Hotel Swindon
Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Swindon
#9 Family Hotels in Swindon
Price range (per night): 63 AUD - 125 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Mercure Swindon South Marston Hotel & Spa is ideally located, surrounded by beautiful countryside set in a unique area whilst only a short drive from Swindon, the M4 and The Cotswolds, Swindon Designer Outlet & Swindon Town Centre. With our state of the art gym & 23 metre indoor swimming pool, as well as our health & beauty spa, we have some of the best facilities in the Swindon area. Free parking & Free WiFi for all guests. We also provide great food and service whether in our dining area or leisure cafe. We host a Sunday Carvery every week from 12.30am-4pm. A hidden gem on the outskirts of Swindon, a hotel you will want to return to again and again ... more   less 
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Mercure Swindon South Marston Hotel & Spa
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