We stayed this weekend in suite number 23. The staff on reception were very friendly and very helpful recommending local places to eat and we tried fatcats and the food was great! The suite was very nice with an upstairs double bedroom and a downstairs sofa. A little bit of a squeeze for 3 but had all the facilities you...
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Dear Reviewer,
Thank you for the kind comments about reception and your room. I'm pleased to hear that concierge was so helpful, and as well Martin our night manager. Our property manager is on the case with regard to the bath in room 23 and this will be resolved soon. We hope to seee you again in the hotel and...
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This was a surprise birthday trip so feedback below doesnt detract at all from a great weekend in Derbyshire.. We arrived late at the hotel and front of house staff very friendly. Building and interior all lovely. Our room, however was quite small.. and getting in and out of the bathroom required you to be a contortionist!! The TV was...
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Dear Guest,
Thank you for your review. We are lucky to have such a lovely hotel with great staff.
The building is listed and therefore we did have some restrictions when restoring and developing the building into a hotel. This means some of the rooms are smaller then others, however they are all well appointed with all modern facilities.
I...
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This hotel looks good on the web and in fairness lives up to it. The main issue I had was the loose parque flooring that they have which wakes you up in the night and the morning. When I complained I was told that next time I would be put on the third floor!! Seems they are happy with it...
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Dear Reviewer,
Thank you for your comments. We are aware of the issue with the parque flooring, however this is a massive job which means closing off part of the hotels corridors once started. We are happy to move any guests which find it too noisey, and can sometimes upgrade. Like all hotels, we have smaller and larger rooms for...
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We had high expectations for this hotel but were very disappointed.
The Room: We stayed in Room 1 was immediately next to Reception. This should have sounded alarm bells but we have stayed close to reception areas previously with no issue. However, avoid this room at all costs. It was very noisy - the chatter from the reception, the bar...
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Dear Reviewer,
Thank you for your recent feedback. With regard to the room, although the parque flooring can be noisy to some we do have many guests which prefer these rooms as they are close to all our facillites; and can pick up the WIFI from reception. We are always more than happy to change rooms if guests are not...
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We booked the hotel late as a last minute trip.
Upon arrival the greeting was warm and welcoming.
All of the staff were very attentive and couldn't do anything more for us on our stay.
The room was very clean and comfortable.
We decided to dine in the restaurant in the evening and weren't disappointed followed by drinks in the...
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Dear Reviewer,
Thank you so much for your feedback, I am so pleased to hear you had such an enjoyable stay with us. I will pass on your comments to all the staff and especially concierge who will be pleased to hear it. We are very lcuky to have such great chefs who have a real passion for food. The...
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We booked last minute and hotel was easy enough to find, we did take a few detours on te one way system to get here. The public car park where th hotel give you 30% discount is easy to find and very much in walking distance.
The hotel looks fab, rooms are stylish in design, the main entrance hall is...
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Dear Guest,
Thank you for taking the time to write the review. This review is in relation to the “Too noisy and the food wasn't great either" dated 22 May 2012. As per our reply to that review, I firmly believe we have taken all steps to resolve the issue and up keep customer relations.
The only point which was...
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Stayed here as a one night get away in a suite which was lovely. Bath was luxurious with changing colour lights. We particularly looked forward to the novelty of having a built in tv above the bath, but were disappointed to find it wasn't working. We informed reception, and concierge attempted to get it to work, but unfortunately couldn't. Aside...
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We were staying at the hotel as an evening guest for a reception. I booked the room far in advance and had a call from the concierge the day before. At neither point did they think to advise us that the room was next to the ladies toilet and opposite the lift, AND 2 doors down from the reception room,...
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Dear Guest
Thank you for review. I am sorry that your stay was not as you had expected. As stated, concierge do a confirmation call the day prior to arrival to reconfirm your booking, and to give our guests the oppurtunity to request anything or to book tables in the restaurant. On this oocasion, concierge was not informed that you...
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Staff very helpful and welcoming. Room dusty and corridor floor tiles loose causing a trip hazard.
Food not to the standard expected and only half the cooked breakfast warm - the rest being not fully cooked and cold/raw.
Drinks VERY expensive - £4 or less than a pint and spirits starting at £5..!!! Far better to walk 5 mins to...
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Good Afternoon.
Many thanks for your review. I will pass on your feedback to the front office staff, as I am sure they will be happy to hear it. I believe this complaint has already been resolved by the hotel internally but I would like to give my apologies that the food was not what you had expected. All our...
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We booked this hotel late on late rooms, and we were not dissappointed. It is a lovely hotel, it has a large majestic like stair case, which is beautiful to look at.
The room was very big, warm and cosy and very quiet. The bathroom was spotlessly clean, with lovely modern decor.
It is near to the city centre, and...
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Good Morning,
Such lovely comments, thank you so much!. I will make sure all the staff are aware of your review. We work hard to make every guests stay special, and I am pleased that you would recommend us. We have a beautiful hotel and its in a great location.
Thank you, and we look forward to seeing you again....
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