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Hallmark Hotel Gloucester

4.0 of 5
Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Hotel amenities
Hallmark Hotel Gloucester
Ranked #8 of 14 hotels in Gloucester
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319 reviews from our community

Traveller rating
    105
    99
    69
    28
    18
See reviews for
Families
53
 
Couples
138
 
Solo
3
 
Business
32
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 22 May 2013 NEW

My wife and I travel every month to Gloucestershire to spend a weekend with our grandson, and after trying most hotels in the Cheltenham and Gloucester area we have chosen the Hallmark as our hotel of choice. The rooms are well furnished and large enough for Oliver to have room to play (quietly!) with his cars and trains. Although the... More

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1 review
5 of 5 stars Reviewed 22 May 2013 NEW

My boyfriend and I needed a getaway to just relax this was defo the hotel to relax and stay. We stayed for 3 nights, the pool, spa treatments, dinner breakf ast etc was amazing. I really enjoyed myself and the staff was lovely. Our room was especially lovely too. I have no negatives. Im thinking of coming back very soon... More

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Dudley
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Third stay at this hotel in six months. Hotel is nice, food and staff also nice. Rooms are average, comfortable. The only thing letting this place down is the pool area. It is very old and tired, needs a complete overhaul in my opinion. Once this is done then this place will be near perfect.

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
20 May 2013

Thank you for taking the time to leave us your feedback, I am sorry that you our pool is not up to your expectation and I was very disappointed to see that we have slipped in our scoring since your last visit. Due to the current climate we have no immediate plans to totally refurbish the pool area, however we... More

Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 11 May 2013

Just stayed the one night to join a conference group for a formal meal so never had the chance to explore the sports facilities which I believe are available. Everything about the place was functional and did what it should do, nothing stood out as special. I did stay here many years ago and the standard of decor and cleanliness... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
13 May 2013

It is disappointing that an issue such as room allocation would leave any negative impression. I hope that you will return to the hotel in the future and let us know that you prefer a double, we will always upgrade if possible. More

Bristol, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 10 May 2013

Reception poor - had to wait 10 minutes for any staff to turn up to check in. Once checked in was sent to the wrong location for room. Rooms good size and clean. Hotel generally clean and staff helpful. Food good.

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
13 May 2013

I am sorry that you experienced a delay upon checking in, I do hope that you will get in touch with myself so that I can investigate further as this is not acceptable to us. Thank you for your positive comments on the other aspects of your stay. More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2013

Recently refurbished to a high standard, my room was very well furnished but I couldn't turn my radiator off. Informed reception and problem solved by the time I returned from my walk. Good quality food and a good selection and options available. Nothing much in the close vicinity with the exception of the dry ski slope situated right across the... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
10 May 2013

Thank you for taking the time to give us your feedback, we hope to see you again very soon. More

Suffolk
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 May 2013

We booked a suite and it was a lovely big suite, good size bedroom and good size siting room. We had booked with friends and it was very clear we were together when booking in, but they were on the first floor and we were on the ground floor, which made no sense to me whatsoever, especially given there was... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
7 May 2013

What a shame that you left us unhappy, I do hope that you will contact me directly to discuss your issues, as you can see we do usually receive great feedback, although we sometimes make mistakes we are dedicated to ensuring our guests have a fantastic experience. We do point out that certain breakfast times are busy and to avoid... More

Bromley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2013

This hotel close to the centre of Gloucester has been entirely refurbished. It is modern, light and airy and the rooms are extremely comfortable with all modern facilities including free wifi. We had dinner in the hotel which was excellent and the wine is priced moderately. The only small niggle is that breakfast was entirely buffet style, and so much... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
30 April 2013

Thank you for taking the time to give us your great feedback, it is fantastic to learn you enjoyed your stay. I do hope you will consider us again if you return to the area. More

Wiltshire
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 26 April 2013

Myself and my friends came to to the hotel for a spa day and afternoon tea. On arrival the hotel looks basic but to my surprise inside is fabulous, the hotel is immaculately decorated in a very modern style, staff were really friendly. We were led to the spa area and this did not dissapoint, staff were brilliant, there was... More

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
29 April 2013

Thank you for taking the time to leave us this fantastic feedback, we sincerely hope to see you again in the near future. More

Birmingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 24 April 2013

My wife purchased us a 1 night stay with evening meal as a gift. We had a great say and hotel is well situated to explore the area if your down over the weekend. Swimming pool, sauna and steam room use were included in the cost and were great although a little crowded on the Saturday afternoon as no guests... More

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Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this review
29 April 2013

Fantastic to learn that you enjoyed your recent stay, we hope you will be back to visit us again very soon. More

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Additional Information about Hallmark Hotel Gloucester

Also Known As:
Ramada Gloucester Hotel Country
Ramada Gloucester
Gloucester Ramada
Address: Matson Lane, Robinswood Hill, Gloucester GL4 9EA, England
Region: United Kingdom > England > Gloucestershire > Gloucester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Gloucester
#5 Family Hotels in Gloucester
Price range (per night): 95 AUD - 180 AUD
Hotel Class:4 star (4*)
Reservation Options:
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Hallmark Hotel Gloucester
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