A large group, 15 of us, arrived on a Saturday afternoon to find out they were not serving dinner that night!!! We had to hire transport to get us into Linlithgow and back again. Breakfast on sunday and Monday morning took forever, even when we advance booked our breakfasts for the Monday. As already mentioned, the heating was bit of... More

After a very shaky arrival , ie we were double booked and the double room we had booked was unavailable but the staff were great and put us in a single room and put another bed in and reduced the price to £20.After that everything was fine , the bar was nice and friendly and the breakfast was really good... More

I do not belive the reviews I am reading about this hotel, is there another Bonsyde Hotel that I missed! Heating seems to be a mystery to to the staff here despite the fact that they are clearly from Asia. The room I had was large and had a very nice view but was in need of a make over... More

Had a really relaxing stay on business here. Great view from the room and felt more able to relax here than in many rooms I've stayed in recently. Managed to forget to pack my ipod earphone and staff offered to post them on gratis. Great customer service.

Will be back, usually stay at one of the McDonald hotels in Uphall/Grangemouth, couldn't get 2 rooms for the nights i needed so booked this instead. They did phone and apologised that the main restuarant was going to be closed for renovation during our stay but they could accomodate breakfast if we wanted it. Agreed to go ahead with booking,... More

My husband and I booked this as a wee last minute getaway. Staff were very welcoming and outlook from hotel was lovely. We were in a very large room at front of hotel with lovely big shower room and toilet. plenty tea and coffee in room. We booked room only but were offered breakfast at £6 each this was well... More

We travelled for a 40th in the nearby golf club. The stay was lovely, the rooms were spacious and had plenty of coffee and tea available. The bathroom floor was cold. Breakfast was great even with several fussy diners.We were made very welcome, we will be back.

Just stayed 1 night, it was only £39.00 and a meal deal for £9.99. worth it!!!!!lovely location and excellent customer service. I do not expect anything much from this price, fantastic value for money.

Booked hotel 4months in advance, only to discover when we arrived that they closed the hotel for the festive. On arrival am apology was given and we were shown our room. Hotel was cold and no warm feel about it, room was big and heating was on in our room. Our room clean & tidy, we left to join our... More