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Mackays Hotel

Union Street, Wick KW1 5ED, Scotland
Hotel amenities
Mackays Hotel
Ranked #1 of 4 hotels in Wick
4.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    27
    20
    3
    2
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Date Rating
argyll
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 May 2012

This is an absolute gem of a hotel . The level of service here is outstanding. The owner was very much" around" and accessible. The level of personal service and care from all the staff was quite outstanding and many other Scottish hotels could take a leaf out of their book. The room was of a very high standard and... More

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
8 May 2012

Hello Well on behlaf of the Team & Murray, thank you very much - what fantastic feedback!! The team will be whoopin' & hollerin' as much as me when the read this!! (in about 2 minutes when I post it on the board..) It's great to hear you enjoyed your stay with us, come back soon! Best regards Ellie More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 April 2012
1
person found this review helpful

I stayed at the Mackay hotel for just under 2 weeks for work. The staff were extremely friendly and very willing to help. As I would be eating in the hotel restaurant during my time there, they offered to make me anything I wanted from the kitchen if I wanted anything lighter to eat in the evenings. I would mention... More

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
17 April 2012

Hello Fiona736 It's good to hear you were looked after well! We do try to help our guests who stay for longer periods feel at home. I'll pass your comments on to Cathryn - she will be pleased! We look forward to welcoming you back on your next trip. All the best Ellie More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 February 2012

Bathroom was very clean, overall the room was nice and clean. Breakfast was enough, with the staff was everithing all right. Great location!

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
6 March 2012

Hi Housekeping are very pleased with your comments on the rooms. Glad you had enough to eat at breakfast too and the staff delivered as well. We totally agree, we do have a GREAT location! Look forward to you next trip Cheers Ellie More

Scotland
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 January 2012

Was far more than I would have ever expected, stayed in a double room which was more than adequate. The No.1 brasserie was fantastic. I had a great lunch which even though a bowl of soup and sandwich was great and hearty with really good ingredients. The dinner at night time was fantastic with local beef top of the menu.... More

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
6 March 2012

Hi JamesL112 Thanks muckle for your feedback, much appreciated!! The Chef 's are delighted with your feedback, makes it all worthwhile. Look forward to seeing you again Regards Ellie More

Perth
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 11 November 2011

We stayed at Mackays Hotel in Wick in July 2011, it was a short stay (1 Night) and it is difficult to get a full impression from such a short stay. On the Plus Side: Very friendly staff, the common area decor was very nice, parking was no problem and the standard of food served was excellent. On the minus... More

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
6 December 2011

HI So disappointed to hear you didn't enjoy your stay as much as we would have liked you to. It is difficult to comment after so much time has passed as we cannot investigate, as I don't have a record of this I am unsure whether you mentioned this at the time of your stay. Please email me direct on... More

Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 October 2011

2nd time here. Stayed on business trip as the Hospital is straight accross the road.....tip... you can stay parked outside the hotel and walk to the hospital. Very warm welcome in small but pleasant reception area. I was staying in a single room which was pretty small with traditional if not slightly old fashioned decor. Room was clean and comfortable... More

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
6 December 2011

HI Sorry to hear you received less than our best customer service and there was an issue with noise, we have fed this back. Very gkad you enjoyed your stay and we look forward to welcoming you back! Kindest regards Ellie More

Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 October 2011

Nice food and staff are really nice. It was a pleasure staying there

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
6 December 2011

HI Colin Thanks for your feedback, great to hear! Ellie More

Wooler, United Kingdom
Top Contributor
50 reviews 50 reviews
Reviews in 38 cities Reviews in 38 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 16 October 2011

I had fish and chips which was lovely and I didn't need anything else but my mum had a vegetarian quiche which was looked more like a starter than anything else. Friendly and good service.

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
17 October 2011

Dear Pam B So sorry you felt your mother's portion was small, hopefully she did feel full after finishing it. Really glad to hear you enjoyed the food and I will pass your comments on to the team. Do come and visit again and make sure you let us know if there is anything we can do to make your... More

Cheshire
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 10 September 2011

stayed at this hotel with my husband as we toured scotland, we were very impressed with the attentive staff for whom nothing was a trouble and the excellent meal we had in the restaurant. All in all a very pleasant stay.

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
11 September 2011

Dear sootyandpebs Thank you for your comments, We do aim to have our guests feeling welcome, recommending us to others and wishing to come back for more! The team will be over the moon with your feedback! kind regards Ellie More

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
Reviews in 35 cities Reviews in 35 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 23 August 2011

Wick maybe a little bleak and remote, but despite the outward appearance of the granite stone, this Hotel is terrific. Great Room (No 14) with modern bathroom. Staff were very friendly and helpful - especially the Owner Murray. Excellent restaurant - must be the best in town. Lost of locals use it as well. Nice little bar too.

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Ellie Lamont, Public Relations Manager at Mackays Hotel, responded to this review
26 August 2011

Dear Raynboz WOW!! Thank you for your fab feedback, we are delighted to have given you great service . Room 14 is a great room, although I haven't been allowed to experience it yet! Hope you enjoyed the rest of your stay in Scotland and found all the special places interesting. Kind regards Ellie More

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Additional Information about Mackays Hotel

  • Mackays Hotel Wick
Address: Union Street, Wick KW1 5ED, Scotland
Price range (per night):* 131 AUD - 194 AUD

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Mackays Hotel
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