We stayed for 2 nights midweek with a groupon package, Once we checked in we went to use the spa facilities. These were very clean and the staff were excellent, especially the Spa Manager as he took the time to show us around and were the facilities were located. the showers in the spa were far superior to the showers... More

Have visited the Hotel on numerous occaions for events. In Scotland it is probably the best for conferences and seminars so far as rooms and layout. However food is average, drink expensive(as well as food) and while service is friendly and attentive it is let down by being over priced and so so. More

My wife and I have just returned from an overnight dinner bead and breakfast stay at the Fairmont and both had a really good time. We stayed in a superior room with a sea view and found it clean, spacious, well fitted and very comfortable. The hotel itself is huge and modern, the atrium area is very impressive, everywhere was... More

Visited the hotel for a spa day and was very disappointed. In entering the pool area it had no luxurious feeling about it ( I have visited better public swimming pools).The area just looked tired as if it needed painted and loungers needed to be replaced. • Waste paper baskets in the ladies toilets overflowing with paper towels. • Pools... More

We were looking for a simple overnight stay in a decent hotel after Christmas and New year and we found it in the Fairmont. Check in was swift although the hotel wasn't that busy. We arrived earlier that the 4pm check-in time(that's a bit late) but our room was ready. The room was very nice, comfortable bed and great view.... More

We stayed for the weekend in Jan and most things abut our stay was fantastic. 2 things took place which in effect spoilt the stay. The management are simply not thinking how customers feel. We stayed in a suite and for the equivalent fee we could have had a week in Spain. This would be fine and I would have... More

We stayed here just after the British Open (when it was at St. Andrews). Our trip had started badly - cancelled flights, lost luggage, rude airline representatives - so we were a little worn out when we arrived. The staff immediately assisted us with the airlines, and could not have been nicer. The roooms were lovely. Mine was on the... More

The Fairmont is the only 5 star hotel that has a great knack of making everyone feel special More

We stayed at the beginning of January this year using a groupon deal and I have to say everything about the hotel was great , except the experiences both on arrival and departure at reception . Both girls we encounterred at the desk were very frosty and not welcoming in the slightest . Every other staff member was lovely .... More