I was given a present of a trip to the Carlton for afternoon tea for two. I honestly don't know where to start. We waited over 5 minutes for any of the 4 waiting staff to seat us, they all kept about their business and did not look at the entrance, given the whole area is quite small this was... More

Have stayed here several times for a number of occasions. Have spent many a special occasion here and the Carlton makes it extra special. Love the location, staff and rooms! Always get the same corner room as they are the biggest and feel luxurious! Staff are extremely friendly. Especially the staff on night shift. Do not tend to go to... More

Spent a night here on 18th may after booking through Hotel Connexions. Very impressed throughout. Was in room 224, a mini suite, with two bay windows looking over North Bridge and up the royal Mile. Staff friendly and very helpful Breakfast was great, good selection of continental and full Scottish breakfast. Location was perfect, easy walking access to all the... More

Afternoon Tea at the Carlton was lovely, 3 tiers of cakes, fresh scones with tons of jam and cream and finger sandwiches. Not on a par with the market leaders in afternoon tea e.g. Betty’s in Harrogate, but still very nice in this spacious, clean and airy hotel. (Ok the sandwiches were a bit hard on one side – suggest... More

Stayed 2 nights here with my Mum for the Rock & Roll Half Marathon weekend. Our room was a twin and was a little small, however perfectly clean. We were facing the train station which meant it was a little noisy - though other rooms were facing out to the main street, so unsure if this would have been any... More

Spent 4 days in hotel, I am writing this on second day, Staff have been really helpful and courteous. There must have been a travel group in when i was here breakfast was manic, loud and packed so noisy it spoilt breakfast. My room was spacious and clean nice toiletries, bit of a makeover would not go amiss but nothing... More

The Carlton Hotel is right off North Bridge when you get out of Waverly station (apparently there is also a "secret" entrance from the station directly to the hotel but we did not find it). It's a grand old building located in the "old town" of Edinburgh and centrally located to everything (Edinburgh is a very walkable city). The reception... More

Me and my mum came here for a spa day on Tuesday 15th May and was disappointed to say the least!! The spa area is old fashioned and looks run down. If this has been recently refurbished as mentioned in response to a previous review then they wasted there money!! Dirty dusty fake plants decorate the area we sat in... More

Myself and 6 friends bought the early bird Spa package and were extremely dissapointed. Heres a list of the issues that we experiences: 1 freezing cold pool 2 jacuzzi not working with no prior warning 3 steam room was filthy and had a strong smell of sweat which made the experience unbearable 4 had to share one locker between two... More