Excellent hotel with great facilities. We had an executive room on the top floor overlooking the Quay. The view was lovely overlooking the city also. The room was excellent with a 42inch LCD tv and DVD player. Bathroom was ace with separate walk in shower and bath. This part goes out to the manager who I know looks at these...
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Dear Raymond, Thank you for taking the time to leave a review on Trip Advisor. I am delighted to hear that you had an excellent stay with us. I can also let you know that Beans are back on the breakfast menu as well as Arbroath Smokie's and Kippers. Our business is about looking after our guests needs, so if...
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First time I have stayed in this one. Clean, good service, nice rooms, friendly staff and a handy location.
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Dear Alan,
Thanks for your positive review, which I have shared with the team. Looking forward to welcoming you and the family back.
Kind Regards, Stuart Grant
General Manager
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I have been staying here on and off for the past 3 weeks. My company has offices here and I have been helping on a project. Having stayind in Dundee a couple of times in the past both at the Apex and Hilton, this is by far the best hotel in the city. The staff are superb, nothing is too...
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Dear Douglas,
Its been our pleasure looking after you over the past 3 weeks, and its a shame that we will not see you for the next six months! Thank you for taking the time to comment on your stay with us, and looking forward to welcoming you back towards the end of the year.
Best Regards, Stuart Grant
General...
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We decided to get away for the weekend and booked a last minute break at the Apex Hotel. We booked a family room which consisted of 2 double beds which was great for the kids. Plently of room, big tv and dvd player to keep them ammused. We used the pool ad although children are kept to restricted times it...
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Dear Helen W,
Thank you for reviewing our hotel on Tripadvisor and I was delighted to read that you and the family had a great break. We have great family rooms which are very well equiped to look after the family and our FREE meals for the kids certainly help your pocket!
I am glad you found plently to do...
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Stayed 5 nights - lovely room, very spacious and immaculately clean.
Lifts were out of order 4 of these 5 days and so had to use the service lfit - grubby (why didn't they get it cleaned as most guests had to use it?)
Rooms are heated by hot air and not easy to adjust - also no air condidtioning...
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Please accept our apologies for the inconvenience caused by the intermittent lift service we experienced recently. Both guest lifts were out of order for some time on the Sunday, which I appreciate was unacceptable, however, one of these lifts was back in operation by the end of that day and although we regrettably continue to experience problems with the other,...
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Stayed two nights at the hotel last weekend and whilst rooms were very comfortable and the dining experience was good I cannot believe for what seemed a busy hotel they could not get the lifts too work, both were down for most of the weekend. One had a sign saying broken and the other closed for cleaning! We did use...
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It is disappointing that the issues we have experienced recently with our guest lifts spoilt what appears to have been an otherwise enjoyable stay in the hotel. I can only apologise for the inconvenience caused and reassure you that I am working closely with our maintenance contractor to resolve this issue. I am pleased that you found you room comfortable...
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Our room #429 was a nice clean room overlooking the city Quay, which in my opiinion did not have the breath taking view as previous reviews suggested, but it sure was better than overlooking a parking lot. The staff were friendly. The meals in the dining room were adequate.
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Thank you for your review and for mentioning how friendly you found our team here to be and how comfortable your room was. The view towards the Quay is one which many guests comment on favourably, particularly at night, but I am sorry that it did not meet your expectations. Should you be visiting Dundee again I hope that you...
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We have stayed at the Apex quite a few times now and have never been disappointed, our room 323 on third level was perfect 2 double beds, large screen TV, tea & coffee making facilities, free bottled water, which we had to ask for but within minutes room service dropped off. Toilet with bath and shower, no shower cap but...
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I am glad that once again you enjoyed your visit to the hotel but am sorry that you experienced a few niggles. Your comments have been taken on board and thank you for highlighting them to us, including the billing issue which I am pleased was resolved relatively quickly. I am working with our maintenance contractor to resolve the problems...
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I enjoyed the friendly staff and great service at the Apex Dundee at the Quay hotel. Convenient parking and comfortable rooms. But quite noisy if there are any events going on...which there was during my stay. Scottish wedding with all the requisite alcohol and boisterousness.
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Thank you very much for your review and I am delighted you found our staff friendly and rooms comfortable. The hotel is an ideal wedding venue with ample parking but I am sorry that on this occasion you were disturbed by the Scottish Celebrations. I hope that we have the opportunity to welcome you back again sometime in the future.
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It was our 1st visit to Dundee, and the hotel does not look much from the outside but boy, wait until you get in, Spacious, bright and very modern, and WOW what a size the bedrooms are. We treated ourself to some R&R in the Spa and came away feeling total revitilised. The staff were fantastic from Kris who checked...
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