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Smiths at Gretna Green Hotel

4.0 of 5
Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
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Smiths at Gretna Green Hotel
Ranked #1 of 4 hotels in Gretna Green
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399 reviews from our community

Traveller rating
    235
    78
    52
    22
    12
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Families
98
 
Couples
189
 
Solo
5
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bury St Edmunds, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

You have to know what you are getting into when you go to Gretna Green - brides, weddings, and passers through. The Smiths is a very contemporary hotel designed to cater for this market. It is clean, with good size rooms and well decorated and furnished to my taste. There is even a fireplace in your room! The food was... More

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1 review
5 of 5 stars Reviewed 10 May 2013 via mobile

We have just returned from our wedding on 8th and cannot contain our excitement. We decided to host our guests at the Smiths@gretna as well as recieve them at our reception in one of the large function suites. We all ate from the a la carte menu and despite our large numbers all of the food was served together and... More

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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 May 2013 via mobile

We got married here march 2011 it was the best day of our lives we have come back for our anniversaries the hotel is amazing & the staff lovely food friendly people also at the blacksmith shop frank made our day extra special such a nice guy.

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Leigh
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 10 May 2013 via mobile

Spent two nights at the fantastic Smiths for my son's wedding weekend! We were upgraded to a balcony room at no extra cost - very spacious and lovely views! The staff were all very obliging and acted promptly to any requests. Only downside was for 2 couples in our party who weren't able to have early access to their rooms... More

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Henley-on-Thames, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013 via mobile

Stayed in a local B&B but ate at Smiths. An OK meal, but we avoided the more extravagant menu items. e.g. Salmon sandwich which turned out to be, salmon between white bread and deep fried! One of number of puzzling options. The serving staff were welcoming and efficient, and the environment comfortable. I suggest the chef tones it down and... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

David, many thanks for your post. Of course the Mackerel Sandwich dish (not Salmon) is not to everyones taste, but we like to try these things and as we change this menu frequently, if the feedback is mixed then it is simply taken off and replaced. We like to offer variety, experimentation and with the majority of choices, simply well... More

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 8 May 2013

Was looking forward to a nice meal in the restaurant. Fist impressions were good, the bar is nice and the waiters were quick. We were escorted to the restaurant by a lovely waiter who I could not fault the whole evening. It is the chef that lets this place down. The starters were poor but the mains worse, both me... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks for the review Sharon, albeit you didnt enjoy the meal. Clearly this is dissapointing. We dont tend to have many issues at all with food quality, so wheras i am sorry that you didnt enjoy your meal it is extremely hard for me to except such a sweeping generalisation that the chef lets the hotel down, this simply isnt... More

Glasgow, United Kingdom
Top Contributor
127 reviews 127 reviews
73 hotel reviews
Reviews in 62 cities Reviews in 62 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 8 May 2013

Iv stayed here before a couple of years ago , it was pretty new then, it's not looking so shiny and new, perhaps that can be expected, maybe need some tlc? Not the hotels fault but children were playing along the corridor , why do people allow their kids to do as they wish,? It's a hotel not a playground.... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks Jimbo, i appreciate your very honest feedback and note your extensive reviews on this site, which again are all very well balanced, sensible and a fine example of how Tripadvisor should be used. Absolutely the restaurant menu isnt for everyone and sometimes wont fit the expenses budget, but this is why we have the bar/lounge menu also, so as... More

Ashford, United Kingdom
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 8 May 2013

I admit to having some concerns about the whole Gretna Green experience. However, my doubts were completely unfounded. This is an outstanding hotel, as good as any we have stayed in and the staff were very welcoming and helpful. It was modern, clean, and very comfortable, in pristine condition and had an excellent wi-fi service. The breakfast menu had everything... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks for the post Mal. So often people have a similar view of Gretna Green , possibly through a reputation of old, when quality was somewhat lacking and as with all things its the bad reputations that seem to overshadow the current true experience of the village and its facilities. Anyway , great to read that you had such a... More

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 May 2013

We had our wedding here on 4th April, with 20 guests and we stayed two nights in a balcony room. The room was lovely and comfortable and breakfast was good too! We live over 300 miles away, so all our organising was done via email. I must say I was a little disapponted with our wedding planner; we did not... More

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Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks for taking the time to review the hotel Amanda. Im obviously delighted at the mainly positive comments, but of course frustrated at the feedback in realtion to your view of service via the wedding team . I am sorry that you didnt appear to recieve the attention that you wanted, i fully appreciate the need for direction on such... More

Hertfordford
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 30 April 2013

After 6 months in the planning we arrived at Smiths on the 19th April and felt instantly at home. Thank you so much to Carly and Lyn who were fantastic throughout the whole planning experience and on the day itself. The day flowed seamlessly and our 18 guests who were also staying at the hotel thoroughly enjoyed the wedding and... More

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See 2 more reviews by Jax66 for Gretna Green
Smiths-GG, General Manager at Smiths at Gretna Green Hotel, responded to this review
9 May 2013

Thanks Jaxx66 it was a delight to read your feedback. Carly and Lyn will be delighted with the mention. Do come again soon, best regards Darren More

 
 
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Additional Information about Smiths at Gretna Green Hotel

Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland
Address: Gretna Green Dumfries, Gretna Green DG16 5EA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Amenities:
Business Centre Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Gretna Green
Price range (per night): $94 - $231
Hotel Class:4 star (4*)
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Smiths at Gretna Green Hotel
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