Stopped off for something to eat at lunch. Upon going inside I was unimpressed and would of moved on but I had an elderly relative. Straight away you could see the decor in the bar was very tired and the carpets were filthy. The menu was also of poor value and uninspired. I cannot comment on the hotel and spa... More

do not live to far away so booked this hotel for a little romantic get away for the 2 of us for a night. on arrival we were made to wait about 5 minutes at the reception desk even though we could see 2 people in the back office who could clearly see ourselves, but got over that very quickly,... More

The hotel reception is very nice and generally we found the standard of cleanliness to be good throughout our stay. We found the food overpriced and laughed out loud when presented with the restaurant menu that was the same as the bar menu but with fancier billing and higher prices. In the restaurant they purée your soup - they must... More

I booked the romantic package for me and my partner and as soon as we arrived it looked beautiful the surroundings were stunning we were greeted by friendly staff then to be told they had upgraded us to a penthouse suite which was stunning we had our own private balcony and huge bathroom with a jacuzzi bath I would recommend... More

We stayed here on our way through for a weekend break near Conway. I requested a disabled room and was very pleasantly surprised when I was shown to the room. A large door into the room and the size of the room I would have classed it as a junior suite. There was plenty of space for me and my... More

We stayed at this hotel for two nights. On arriving the staff were very helpful and the reception area was very welcoming. We stayed in Room 223 which was very spacious and very clean, with tea and coffee making facilities. The only downfall was that it needed a lot of TLC, very dated, wall paper coming away from the wall.... More

The hotel has clearly invested a lot of money in pushing their spa and beauty facilities, but have neglected the basics: our room window frames were filthy; screws hanging off window locks; kitchen floor disgusting (we didn't eat there); no bedside cabinet; no shower curtain; 2 teabags to last all day (if you want more you pay extra). the staff... More

third time we have stayed here..the room was in the older part of the hotel and therefore cheaper but still ticked all the boxes.staff were lovley and breakfast was plentiful-the lady who served us was particularly polite and helpful...ideal location for walking into the town and the spa is an added treat(-though really a collection of large spa poosl)..

Came here for lunch after not being able to get lunch at the hotel of our choice. Decided to h e cream tea. Tea drink was served quickly, not very nice, no hot water and only just enough for 2 cups. Waited 20 minutes - no scones and jam . Asked where it was and was told they were very... More