Well after a very hard day working at the NEC we arrive at this lovely location hoping to have a clean comfortable room and a good meal , as we got to the reception desk it took ages for staff to come out and didn't acknowledge our booking had already been paid for over the phone which caused a problem.... More

the hotel looks very nice on the outside but the staffing leaves a lot to be desired. arrived at about 430 on friday afternoon the reception was not manned i rang the bell and waited a while before someone came out of the back area. booking in was efficient went to room very nice though showing some signs of wear... More

Just spent 4 nights in this hotel with four friends on a 5 day break o the Cotswolds, with a company called Just Holidays.. The first day was being picked and picking other people up at designated points on our way to Coventry. The next 3 days were organised trips out to Broadway ,Warwick., Lemington and Bourton on the Water.... More

As a previous wedding guest, I had a great day. As a hotel guest a year on, it was a different story... I went to check in at reception and a young lad was behind the desk. He was sarcastic, rude and smirked/laughed when I told him my booking details were on an app on my phone as if to... More

The hotel looks quite impressive from the outside, and with most of the Brittania's, the public areas are nice. They were decorating a lot of the rooms, and the first week I stayed the room smelled of paint and seemd to have just been done. It was clean and today, but needs some money spending on it to bring the... More

I had the unfortunate experience of staying here while on a business trip to the Ricoh Arena. I paid £96 for 1 night, and so did the other 4 colleagues I was with. First, the positives. We all met in the bar and a couple of my colleagues were hungry, so they ordered snacks/salads which came quickly and were appreciated.... More

I was one of many (at least 20) customers who were double booked last night. Hotel refused to accept that it was their fault, and refused to provide anyone from management to talk to us. On arrival, the receptionist lied to us, saying that 'The computer is down, can't check you in'. After more than an hour waiting, they told... More

Looks impressive on the approach but once inside the hotel is very tired and in need of a serious upgrade. Room furniture very dated and a minute TV out of the ark. Reception staff slow and not overly helpful, one person came back three times while we were booking in with the wrong key, wrong room and a room already... More

A large hotel in beautiful well kept gardens. Staff efficient and helpful, rooms large and comfortable. A good 3* . Dining room very characterful with an excellent self service buffet. The chef & kitchen staff worked hard and well to deliver a varied selection of meals in a short time which were all of a good standard. Plenty of space... More