Positives: Exceptionally friendly and helpful staff. Rooms decent, free parking, free wifi (that worked very well). Negatives: The food. Menu is very basic, first two things ordered were unavailable, veg curry came, and it was clearly a frozen meal that had been microwaved, as it was piping hot in parts, and still actually frozen in others (for about a tenner... More

I stayed here when it was Hampton by Hilton, apparently bought by holiday inn in oct 12. Same staff, pleasant welcome and they clearly have regular business custom. Clean, decent shower, big room, free wifi, £59, can't grumble really can you ?

For not a lot extra you can stay in a 'proper' hotel with proper hotel rooms and friendly staff, HIE Star City is well placed when visiting Birmingham, handy for the city centre and not far from major motorways. Star City and The Fort are close by for leisure and shopping needs. All staff EXTREMELY welcoming and helpful. Free secure... More

This hotel is exactly what it should be. Nice room, clean shower with good pressure. Within walking distance of Star city. Star city has a movie theatre with many current/new movies, the restaurants range from mcDonalds,subway, and KFC to a tepanakki grill. There is also something called a genting club which appeared to be a casino. Hotel staff were friendly... More

stayed from fri to mon morn,had tickets for an event at the lg arena,but made a weekend of it. room was large,clean and comfortable.shower was massive,always hot water,bonus of shampoo,conditioner,and shower gel within,handwash and handcream next to wash basin. breakfast was more than adequte.various coffees avaliable from machine,large selection of teas,fruit,yoghurt,toast,croissent,pain au choc,cereals,sausage,beans,scrambled eggs,rolls,fruit juice and only had to ask... More

The hotel is set near a busy main road so the road noise may be an issue for some. It is however a 2 minute walk to Star City attractions. On the positive side, the reception staff were really helpful (even offering to loan us their own personal phone charger!) Wi-Fi is free for the duration of your stay -... More

If you really need to be near Star City, and if you don't mind the total lack of character and the poor excuse for a breakfast, then this place will do. Rooms: OK, bed: OK, service: could do with a more customer-centric approach, value for money: hmmm - I've paid less for much better (see deVere Village hotels or Bewley's,... More

Stayed at this hotel for one night when it was still Hampton by Hilton. Do not be put off by the location. The room was clean with a large and very comfortable bed and wi-fi in the room. Staff helpful and pleasant. Plenty of free parking and easy access to the motorway. Some chain restaurant nearby. Continental breakfast was included... More

My company booked this venue for me though I am always happy to stay at Holiday Inns when working. The area is rather unappealing but the hotel is very conveniently situated for this quarter of the city. The service and reception is welcoming, helpful and professional. The rooms are spacious with an excellent standard of furnishing. It was fully functional... More