Stayed here for one night on business. Check in was really busy but more staff soon appeared and they were friendly and dealt with it really well. I asked for a quiet room. I got a room that was four rooms away from the lift but the noise was terrible. I could hear it all night (through ear plugs) and... More

Stayed for 1 night to go to the RoSPA Awards. Not impressed with the reception and check in as was told my card had been declined but they had not bothered to contact me! The rooms were still reserved so no issue there. Was not offered breakfast (although my colleagues were). Asked about booking a cab for 8 of us... More

Stayed there on a business trip. The accommodation areas appear to have been refurbished and are to a high standard. Hotel staff are extremely helpful as you would expect, I have stayed here inthe past and look forward to staying there again. Definitely one of the better hotels in Birmingham.

Arrived an hour or so ahead of check in time but was met by pleasant friendly staff on reception who booked me in anyway. Nice large room with two double beds, spotlessly clean and in the middle of Broad Street with all it's nice bars and restaurants, will definitely stay again.

Stayed here for a 1 night business trip. Hotel in a fairly good location, lots of places to eat nearby and a Sainsbury's local just over the road if you just want to stay in. Hotel is clean and pleasant and it looks like the rooms have just had a refresh. The room I was in was spacious and fairly... More

Lift noise was so loud. Tiny room. Wooden door frame hanging off so couldn't put security chain on and felt scary when during the night someone was trying to open the door. Reported door frame but nothing was done about it.

I was booked here on business for a single night but I really enjoyed my stay here. The front staff was friendly and accommodating. My room was clean and comfortable. I had a room high up and facing east which gave me great views of downtown and some of the canals. The breakfast in the morning was extensive and excellent.... More

1st impression is of a massive room and the biggest bed i have ever seen quite odd really as i had only booked a single but was of course most welcome room also had a 42" flat screen television air conditioning plus the usual kettle but also had a writing desk, all in all was fabulous. Was on the 9th... More