I was originally scheduled to stay in another hotel, but due to problems they were unable to take me and transferred me to The Westland Hotel. I stayed for 2 nights here and was lucky enough to be given the last room available. I had a nice big room and in the wardrobe were extra blankets provided in case of... More

my girlfriend and i recently visited this hotel on a weekend away having not planned our trip and never been to newcastle we stopped in the tourist information office they lady who dealt with us although very helpful and booked our room for the night must have been related to the owner of this hotel as they were both misserable... More

I cannot believe how rude and arrogant the woman who ran this hotel was. She seemed fine on the phone but was so rude when i got there i was totally shocked. it was pouring down with rain when we arrived so we huddled in the porch & rang the bell. she came to the door but instead of a... More

We booked our stay at the Westland over 2 months in advance of our trip to Newcastle. Our booking was for a Double Room with en-suite bathroom. On arrival at the hotel we were told there was a problem with our original roon and that they were awfully sorry that they would have to put us into a twin room... More

Pretty much the same experience as the other reviews. We didn't actually get so far as to book a room before having the phone slammed down on us. We then called back and asked to speak to the manager, we were told by the lady who had answered (and previousely put the phone down on us) that she was the... More

I did not even get to stay at this hotel, but called to enquire about rates. I was confronted by a rude woman who hung the phone up twice and refused to speak to me. When I requested a manager, she called me a name I would not repeat and hung up a third time!! The website claims friendly staff... More

I have just returned from a night staying at the Westland Hotel, Newcastle upon Tyne (July 2005). 3 friends and I had booked a triple room and single room for one night and can now report this could possibly be the worst hotel any of us has ever stayed in (we're all in our 40s). Although supposedly a 3 star... More