booked for 18 guys for weekend, upon arrival we were informed that the hotel was full and there was no booking for us, that weekend as booking had been made for weekend before, I know for a fact the date i booked but there was nothing we could other than find somewhere else to stay, I had paid a deposit... More

This was a good hotel/hostel to stay we were a group of 10. Heroes in right in the middle of all the night life the rooms were small but all you need for a 2 night stay it was clean and warm. The staff were friendly and helpfull The train station was just at the bottom of the street You... More

Whatever you do, don't stay at Heroes. We paid £32 per person per night, for a ten-bed dorm. The room stank, as though the drains went off several years ago and had never been cleaned. The mattresses were very uncomfortable and the pillows were so thin as to be completely useless. All this would just about acceptable at, say, a... More

Where do I start? You are welcomed by a chip shop!! At 3am after a night out that is fabulous but we were checking in at 3pm?We were checked in by somebody working behind the chip shop, so his job title is very diverse to say the least. However he was friendly, polite and tried to direct us the best... More

We booked this hotel very last minute when we decided to go for a night out in Newcastle. It is in a great location right in the city centre. It is also right above a fish & chip shop which was great for after our night at Florita's bar - chips at 3am are always good. We had a room... More

a group of 5 of us stayed here for a friends birthday weekend in newcastle. we weren't expecting the Ritz and this was perfect for our needs. The beds aren't great but can sleep many in one room. It was clean, with fresh bedding and that's all we wanted. The shower worked and the toilet flushed! The staff were very... More

Our room had not been cleaned properly, cigarette buts around edge of the bed, bed held up by wood, no rungs on the ladder up to top bunk, window held open by a bucket. The ppl staying in the room next to us had the same problems plus the didn't have any ladders to top bunks, shower had a door... More

We thought this hotel was fabulous for the price! We stayed here for one night as we attended Koosday, it is in the central of all the clubs so its easy to access and very easy to find! It is the perfect hotel for people who are partying in Newcastle! The rooms were clean and tidy and provided everything we... More

We booked this for a hen party. The location of the HOSTEL (definately not a hotel in any way) is great, but the rooms were awful. The bathroom had not been cleaned, the toilet seat was hanging off. There was a hole in the wall where someone had punched it. You could feel every spring through the mattress. Window ledge... More