Where do I start!? Upon arrival at the hotel we were quite impressed with the grand entrance and reception area, but quickly realized the rooms and the rest of the hotel was very poorly looked after. We were given our keys and made our way through the maze of skinny corridors to get to a room smaller than any hotel... More

I booked 2x Double rooms for my 2 friends and my partner and i. We were planning staying one night for a great day of shopping and a great night out in Newcastle. The pictures that i viewed on the Cairns website made the hotel look quite nice however this wasn't the case when we arrived. When we arrived i... More

I stayed two nights for work. By the time I arrived I was tired and had much work to do to prepare for the following day. The room was filthy. The telephone, remote control, light switches and window ledge were so dirty I didnt touch them. I went to reception twice but no one was there. The tap was broken... More

The room was clean and well furnished but the stairs and landings were in desperate need of refurbishment. Staff weren'tt rude but had poor customer relation skills.

I booked a single room and arrived early at 1030 am i also paid £31.00 so a good price for new years eve reception was friendly and allowed me to check in early and free wifi which is great!!!!!!!! great location as metro station near and even a taxi into town was £6.00 there are buses on the street but... More

I dont know why this hotel is getting bad reviews. Had read lots of reviews before arriving and was expecting the worst. Off street parking round the back, which was full when we got there but after speaking to reception they said to block people in and they will let you know if you have to move. We didn't so... More

had the misfortune of staying at this err..hotel this weekend. Previously booked-was £60.00 for the night because changed to Saturday it was upped due to be busy hahaha. Arrived and thought we were at the wrong place as photo quite misleading. We thought it was a lot bigger but he ho we carried on. Oh dear... Reception not to bad,... More

Price was a rip off. No proper breakfast. One pillow! Double bed against the wall, had to climb out the bottom, more like a single room than a double. Receptionist wanted my car keys so they could move it. (I didn't surrender them). However, night porter was great gave us more coffee for room, loads of hot water and clean... More

I stayed here as part of a birthday weekend away with the boys. the rooms are very basic and reasonably clean. Booked a twin room and was given a double room. Just put up with it as it was only for one night. Dont be expecting anything fancy for breakfast.. toast, cerials, croissants, oh and sausage rolls!! good job i... More