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Copthorne Hotel Newcastle, Newcastle upon Tyne

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Copthorne Hotel Newcastle

4.0 of 5
The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
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Copthorne Hotel Newcastle
113 traveller photos
Ranked #42 of 81 hotels in Newcastle upon Tyne
3.0 of 5 stars 609 Reviews
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609 reviews from our community

Traveller rating
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    47
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Families
52
 
Couples
195
 
Solo
38
 
Business
179
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
SCOTTISH BORDERS
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Exellent breakfast, good location and value for money”
4 of 5 stars Reviewed 17 May 2013 NEW

We booken in to the Copthorne as we were on a Theatre trip. It's more a conference hotel but with a room on the 5th floor the views were wonderful. The staff were also friendly and helpful. At just over £100 a night for the two of us for a city centre hotel this was really good value for money.... More

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See 2 more reviews by Scottykatie for Newcastle upon Tyne
Norwich, United Kingdom
1 review
“Bad but entertaining service”
2 of 5 stars Reviewed 16 May 2013 NEW

We would never class this hotel as a four star. The one lift was overused and clunky. Some of the decor was dated. Rooms were fine, good location and view but we had a tv set that kept freezing and then wouldn't work and we reported it three times without anything much being done. The food was average to reasonable.... More

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
17 May 2013

The hotel is in the midst of an extensive refurbishment programme at present, including refurbishment of both guest lifts (finishing late May) and new flatscreen TV's in all bedrooms (being installed w/c: 17 June). Service issues are extremely rare here, evidenced by the high volume of very positive comments on this site in this area. Your comments have been duly... More

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Worcester, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“A Little Tired”
3 of 5 stars Reviewed 16 May 2013 NEW

Nice location within walking distance to the city centre. The Hotel is looking a little tired now , but is undergoing refurbishment. On site parking is good to be available. The rooms itself were large and had a balcony over looking the Tyne. I may be back, but leave it a few month to finish the uplift.

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
17 May 2013

Thanks you for your constructive review. As you state, the hotel is in the midst of a period of refurbishment at present. I hope we will have the pleasure of welcoming you back again soon. Best regards, Ken Ellington, General Manager More

Lamorlaye, France
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Great location but a bit tired”
3 of 5 stars Reviewed 15 May 2013 NEW

On the Tyne, in the centre of Newcastle with great views (if you have a riverside room), a stones throw from the railway station. Friendly staff, but the hotel feels a little old and in need of some TLC. The gym equipment is ancient and poorly maintained, but the pool is nice. Location is splendid.

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
17 May 2013

Thank you for your constructive review. The hotel is in the midst of a period of refurbishment at present. All bedrooms have river-facing views, making the hotel unique in the city. Comments r/e: the leisure club duly noted. I hope we will have the pleasure of welcoming you back again. Best regards, Ken Ellington, General Manager More

Ayrshire, Scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Tired....even exhausted... but lovley staff!!”
2 of 5 stars Reviewed 15 May 2013 NEW

Reception staff were lovely and we were given a room on the 2nd floor. The room had a terrible stale(?smoke) smell, furniture that was extremely scratched & scored and a material tub chair that was absolutely filthy. We immediately phoned and asked for a change of room...no questions were asked and we were moved to a room on the 4th... More

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
17 May 2013

On the positive side, thank you for your kind comments regarding the standard of guest service. The physical product of the hotel, however, has clearly not met your expectations. As you state, the hotel is in the midst of a period of refurbishment at present, but these projects work on a basis of key items at a time eg. new... More

Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Location the only positive”
3 of 5 stars Reviewed 13 May 2013 NEW

Have stayed here numerous times before for work, but this visit prompted me to write a review. The location is excellent for the city centre, with everything walkable (albeit uphill!), including a good selection of restaurants and bars. The rooms though are extremely dated now - my colleague's sink tap broke, and mine barely worked. Beds not particularly comfortable. We... More

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Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
14 May 2013

Thank you for your constructive review. The hotel is in the midst of an extensive refurbishment programme at present, with imminent works concentrating on installation of flatscreen TV's throughout (June 2013) and re-carpeting of the remaining bedrooms (imminent). The beds are also brand new top of the range Hypnos beds. Feedback on breakfast service duly noted, normally a key strength... More

Bishops Stortford, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Great staff, but tired hotel”
3 of 5 stars Reviewed 12 May 2013 via mobile

This hotel is right on the river and has great views, which are maximised by some rooms having panoramic windows. It's about a 3 minute walk from Newcastle city centre and 10 minutes walk from the railway station. The staff are welcoming, friendly and very helpful. Stephen in the restaurant was great! The breakfast was the usual hotel buffet and... More

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See 3 more reviews by Kim_sunseeker for Newcastle upon Tyne
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
13 May 2013

Thank you for your constructive review, with particular regard to your positive comments on the standard of guest service. The hotel is in the midst of an extensive refurbishment programme at present, which includes upgrading of the guest lifts (completing w/c: 13 May 2013) and flatscreen TV's (being installed w/c: 17 June 2013). Comments noted regarding the bathroom taps, but... More

Berkshire, UK
Top Contributor
176 reviews 176 reviews
124 hotel reviews
Reviews in 123 cities Reviews in 123 cities
138 helpful votes 138 helpful votes
“Great position, helpful people, beginning to look a bit tired”
3 of 5 stars Reviewed 12 May 2013

There's a lot that's right about this hotel. £5 a day parking in the attached multi-story. Decent, spacious standard room with plenty of storage and decent facilities, albeit that our view was obscured by grubby windows. People on reception delightfully helpful . I was a bit apprehensive since I'd inadvertently booked Sunday of a Bank Holiday weekend and expected some... More

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
13 May 2013

Thank you for your constructive review. I'm glad that you enjoyed your stay with us, with particular regard to the standard of guest service and the hotel location. Our refurbishment programme is well underway and should continue to make a positive difference to the hotel, with new flatscreen TV's to be installed throughout the hotel w/c: 17 June 2013 and... More

Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Decidedly average but didn't feel like a 4*.”
3 of 5 stars Reviewed 11 May 2013 via mobile

From the outside of the building the hotel appears impressive. The reception area it very nice and worthy of its 4* rating. Reception staff are very professional and are helpful. During my stay one of the two lifts was out of order. The room I had looked dated and the bathroom needed a refurb and had (very little) mould in... More

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
13 May 2013

Thank you for your constructive review. The hotel is in the midst of an extensive refurbishment programme, which includes the current upgrading of the guest lifts (due for completion w/c: 13 May 2013). I hope you will choose to stay with us again. Best regards, Ken Ellington, General Manager More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great Hotel..Great Location”
5 of 5 stars Reviewed 11 May 2013

We found this hotel by accident..we were just driving around looking for somewhere to stay the night and found this treasure! Friendly staff, great rooms, the breakfast was also worth the stay and was a great spot to walk around the waterways and see the sights- so did not have to take the car anywhere. Close to some great pubs... More

Was this review helpful? Yes
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review
13 May 2013

Many thanks for your tremendous review which is greatly appreciated. I'm delighted that you enjoyed your recent stay with us, in particular the standard of guest service, quality of bedrooms, calibre of breakfast and the hotel location. I hope we will have the pleasure of welcoming you back again soon. Thanks again. Best regards, Ken Ellington, General Manager More

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Additional Information about Copthorne Hotel Newcastle

Also Known As:
Copthorne Hotel Newcastle Upon Tyne
Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Newcastle upon Tyne
Price range (per night): 96 AUD - 251 AUD
Hotel Class:4 star (4*)
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Copthorne Hotel Newcastle
The Close Quayside
Newcastle upon Tyne NE1 3RT
England
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