The staff are excellent - friendly, helpful, informative and well presented. the room was very nice, clean and with everything you would expect. The bathroom however could with a really good overhaul. Dirty sealant lining the sink, splash marks on the metal fittings, slightly grubby skirting boards to the vanity unit, and a few damaged sections of the cabinets.
The...
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Dear Guest,
Thank you for choosing to stay with us during your visit to Guildford.
Without knowing more information, I can only assume that you stayed in one of the two rooms yet to be refurbished. I agree that the bathrooms in these suites are in need of refurbishment and this will commence in the coming weeks. In the meantime,...
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The history here is truley the draw. Not many places have been around as long as this hotel. The decore and cleanliness is impecable. The food is pretty good, you can do better with a short walk.
They have a clock in the lobby that's been keeping time since 1680.
Here's the problem, I stayed in a junior suite, the...
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Dear Guest,
Thank you for choosing The Angel Hotel for your stay in Guildford. We are really pleased that you found the hotel to be clean and comfortable.
I can assure you that following liaison with Surrey Fire Brigade we have plenty of emergency signage providing evacuation information, more than adequate emergency lighting and emergency evacuation details on the back...
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The Angel Hotel did a great come back since M Jeremy Muscat took over. Rooms are nice, all services were impeccable and the staff are professional. I stayed for a week and I can truly say that I have nothing negative to point out. Nice breakfast variety not mentioning the food quality. I recommend this hotel to anyone thinking of...
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Dear Mr Akl,
Thank you very much for your kind review of our hotel. We were so glad to have the opportunity to welcome you back after a couple of years and show you the changes we have made to improve the facilities and service we provide.
My team and I hope to be able to welcome you back again...
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This is quite a nice house. When I first entered it, I went "wow" because the historic staircase is impressive and our room was nicely furnished. Our friends' room was far better though, on the sunny side, larger and with a dressing table. I guess it depends on what you get. The old bathroom was beautiful. The beds were incredibly...
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Dear Guest,
Thank you for taking the time to review the hotel and thank you for choosing The Angel Hotel.
I'm really pleased you enjoyed the hotel and the history behind the building, I'm also glad that you found your room to be as expected and your bed comfortable.
It is true that due to the nature of the building,...
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My daughter and I stayed at this otherwise beautiful and historic hotel last Friday night. We had a lovely room and the front desk manager was very friendly. However, at about 2AM, I was woken up by the strangest sounds from the room above. It sounded like furniture being shifted violently across the room from one end to the other....
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Dear Guest,
Thank you for choosing the Angel Hotel for your recent stay.
I can confirm that we have a reception presence in the hotel 24hrs a day, and have personally checked the phone in your room which is connected. Why it failed to work at that time is something of a mystery.
Additionally, the information that Julia gave you...
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We booked the Angel Hotel for our wedding day on the 10th April 2012. We chose the hotel because it means so much too us. We are local to Guildford and have always found the beautiful old place a quiet retreat from the hustle and bustle of the high street. Stepping into the foyer is like stepping back in time...
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Thank you so much for your kind words.
We're really glad that you enjoyed the day, and felt very privileged to be a part of Sarah and Trevor's wedding day. We hope that we can welcome you back for your 1st anniversary and many years to come.
Kindest Regards
Jeremy & the team.
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Stayed a couple of nights here. My room was on the front of the hotel, consequently I was awoken at 6am by the delivery vehicles for the shops on the high street and kept awake at night by late night revellors. The water pressure in the hotel is not good - gorgeous bathroom - very weak shower. Three of us...
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Dear Guest,
Thank you for staying with us during your visit to Guildford. I am so sorry that you found your stay didn't meet with the expectations you had of the hotel.
Whilst the delivery truck noise is beyond our control, the water pressure and service at breakfast are problems that we can rectify. I will have our maintenance man...
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I booked to stay here both the night before and two nights following our wedding day in September 2011 and I could have been more disappointed with a catalogue of errors on the hotel's behalf and no accountable management on site to resolve any issues. I had specifically asked for a room with two single beds for myself and my...
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Dear Guest,
I would like to offer you my sincerest apologies for all of the issues you experienced during your stay at The Angel Hotel. It seems that the hotel let you down in numerous areas and then failed to rectify them.
Unfortunately, I didn't start at the hotel until October, and subsequantly staff turnover has resulted in me being...
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I spent a really enjoyable lunchtime at the hotel this week end. We had a table of 10 (which included several children) and had a lovely time.
The food was lovely (especially the rib eye steak which was cooked beautifully) and the service friendly and attentive. The children were catered for and there was generally a 'no problem' attitude.
The...
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Dear guest,
Thank you so much posting your comments regarding your Sunday lunch meal.
Since the restaurant launched back in October we have been working to make Sundays a real 'family affair' and your experience suggests that we're getting to where we want to be.
Our Chef was really grateful for your comments regarding the food and we all hope...
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First, let me start of by saying that overall this is a Wonderful Hotel. Centrally located in the town of Guildford, it's a very easy stroll to excellent dining and shopping. If TripAdivsor gave me the opportunity, I would rate this property at 4.999 stars. It's just a couple of small items that add up to prevent me from granting...
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Dear Guest,
Thank you so much for taking the time to write a review of your stay. Certainly the points you have raised have already been actioned to try to ensure that next time around, we get that magical 5 out of 5!
We do hope to be able to welcome you back to the hotel in the near future....
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