If I had read some of these comments before I probably would not have stayed at the hotel. I was in Bury St Edmunds on business and was too tired to drive home so decided to stay the night instead. Reception on arrival was fast simple and friendly, the room was very clean and the hotel was in general. The... More

Breakfast was very good and we told the staff how much we had enjoyed it. But the noise late at night and early morning from bedroom doors banging shut was quite unacceptable. From 11 until midnight every few seconds it seemed we heard doors on our corridor being banged - they are spring-loaded and, it seems, impossible to close quietly.... More

We have stayed at this hotel several times before. This time we had 3 rooms booked as we had travelled up there for a family birthday party. The shower was not clean on the outside of the door. There was only one bedside table, so my husband had no where to put drinks etc, although is room to have one... More

We selected this hotel as part of a Ramada special deal, now a Quality Hotel. the hotel is in need of the apparent refurbishment,in particular room 311. the bathroom grouting was dirty and the appearance sad. The work surface in the room where dusty and the carpet cleanish but tired. The mattress had died many years ago and was shaped... More

I was a bit worried when I read the reviews here, however, I needn't have worried. Not sure if we had a renovated room but it was nice enough, and had the facilities we needed. It was quite dark as there was heavy foliage outside, but that was fine for us as it kept the room cool. The staff were... More

Me and my partner stayed at the hotel on Saturday 20th April and never again,we had an ok sandwich at lunchtime but was horrified to hear the manager shouting at somebody behind the scenes,he then came charging through the restaurant angrily which made us very uncomfortable,were writing a formal letter to the head office to complain of this man's behaviour,Sunday... More

Stayed at the hotel on 30th March. The double bed is pushed against the wall so its difficult for one person to get in. Breakfast service was bad. You wait in the middle of the restaurant to be shown a table for ages as staff kept walking by. When shown the table they ask you for your order, we ordered... More

Just spent two nights in this hotel and can understand why the Ramada chain has got rid of it; it's in need of a complete refurb.The bed was the most uncomfortable I have ever slept in in any hotel. The shower was covered in mould, the chairs in the bar area were either torn or worn out added to which... More

I spent five nights in this hotel, and quite frankly it was an appalling experience. Firstly, it does NOT (despite what their guest information states) have accommodation for disabled guests as I discovered once I had been assigned my room. I had to throw myself out of my chair, and get down four steps on my butt, and reverse the... More