The Randolph is a landmark property in Oxford, opposite the Ashmolean Museum and extremely well placed for wherever you would like to visit. Having been a student here I had passed many times, but had not had any reason (or the money!) to go inside.
Stayed for a night last week, and given its old and musty image, was pleasantly...
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Thank you for taking the time to write a review. I was pleased to learn that on the whole you enjoyed your stay with us. I was sorry however to learn that you were not assisted with your luggage on check out where it was not placed in your car.
I was concerned also to note your comments about the...
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Five star eh? Well to get that rating you have to be good....and make no mistake this place is.
BUT, its not cheap, and as such I have had better value.
Food in the restaurant was excellent....but not cheap. Breakfast was up there with the best, the choice was astonishing!!
We had room 209, with a really nice bathroom off...
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Thank you taking the time to write a review. I was pleased that you enjoyed your time with us. I was sorry that you were inconvenienced by smokers at the front entrance. Unfortunately the hotel is land locked and we do not have any outside facilities for guests who choose to smoke. We are looking into alternative options.
I am...
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Stayed again at the Randolph.in early May. It is situated beautifully opposite the Ashmolean museum and is extremely busy. last stay we had a lovely room looking across at the museum,however probably due to the high occupancy and our latish arrival we had a very small room looking into the back wall of a building. The room was so small...
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Thank you taking the time to post a review. I was pleased that you enjoyed your stay with us. We do have varying rooms on different tariffs. Due to the age of the building all our rooms vary in size and being land locked not all our rooms benefit from a front facing view. We will always endeavour to honour...
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This hotel stinks....quite literally. As entered via the Doorman (somehow they got 5*sbye was greeted by a whaft of unpleasant smell. The front desk blamed it on the sewerage outside but made no apologies. From then on in my two day experience got no better. The staff, whilst present are completely incompetent. Plenty of them, but only because 50% could...
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Thank you for taking the time to post a review. I am sorry that you were disappointed with certain aspects of your visit. We pride ourselves in offering the highest level of care and service to our guests and I am sorry that we did not live up to this ideal.
With regards to the smell of drains, may I...
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I have just returned from a 2 night stay at the hotel and wanted to say a very big thank you to all the staff that made my stay such a pleasure. From the moment we pulled up outside the hotel William (concierge) was there to take our suitcases and then to park our car. Reception were an absolute delight....
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Thank for taking the time to write a review. I was delighted to learn that you enjoyed your stay with us and I know the team will be most motivated by your comments and in particular William in our concierge team.
We very much look forward to welcoming you back to the hotel in the future.
Kind regards,
Michael Grange...
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I had my wedding reception here last year. My wife and I had about 20 of our friends and family there and service/ food etc was great. Not cheap but worth it (120 Gbp per head).
As part of the wedding package, we got a free tasting menu, presidential sweet, bottle of champagne and free anniversary dinner which we plan...
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Thank you posting a review and I was delighted to learn that you enjoyed your Wedding Reception with us. Here at the hotel we can cater for up to 180 guests for a sit down wedding breakfast and we offer various packages.
We very much look forward to welcoming you back to the hotel in the future.
Kind regards,
Michael...
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Very nice hotel and great staff. Let down by poor service in the restaurant. Food was excellent though.
Thank you taking the time to post a review. I was pleased that you enjoyed your time with us and you found the food to be excellent. I was sorry however that the service was below par in the restaurant on this occasion.
I do hope that despite this matter we may be of service to you again in the...
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What a fantastic hotel. From the moment we entered to the moment we left the service was exemplary. The staff were courteous, polite and extremely friendly. Nothing was too much trouble. All though we had a standard doule room, it was lovely. Much larger than the average standard double in other top hotels we have stayed in. It was spotlessly...
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Thank you taking the time to write a review. I was delighted to learn of your comments and I know the team will be most motivated by them. Here at the hotel we only have a limited parking facility which is priced at £26.50 per night. We offer valet parking and it is very convenient as the city is very...
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Friends of mine were meeting at the Macdonald Randolph Hotel in Oxford and there was a glitch with one our our room reservations. Not only was it a Saturday, it was May Bank Holiday weekend and graduation at Oxford. YIKES! Within less than an hour we were booked at the Bear Hotel in Woodstock and arrangements were made for our...
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Thank you taking the time to write a review. I was pleased that the team were able to sort out the initial booking issues and you enjoyed your stay at our sister property The Macdonald Bear Hotel in Woodstock.
I do hope that we may be of service to you at The Randolph Hotel in the future.
Kind regards,
Michael...
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This hotel holds 5 stars and I'm sorry to say it doesn't really merit this. The hotel sits on a busy road in the centre of Oxford, its quite old and has real character. A beautiful staircase and the rooms and furnishings are quite ornate. It is clearly very popular and was fully booked when we stayed. The shower was...
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Thank you taking the time to post a review. I was pleased that you found the hotel décor to be ornate and that you were comfortable. I was sorry that you found the hotel to be expensive. Here in the city of Oxford accommodation is at a premium especially at weekends. We always endeavour to offer value for money and...
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