Booked two rooms online a month in advance. Some major issues with whether rooms had actually been pre-paid for as they should have been as part of the booking - turns out one was and one wasn't, yet they were on the same booking number?? However, issue was appropriately and professionally sorted out by the reception supervisor. The hotel is... More

Friendly staff, room ok although bathroom very small. Very comfortable bed. A nice fact about this hotel is that it is located in a very quiet area soI was able to have my windows open all night without being woken up by noise! Breakfast had plenty of choice and was nice but in my opinion the food served from the... More

Stayed here two nights on buisness hotel is well situated for racecourse and other local ammenities the rooms are large clean and air conditioned great choice menu for evening meals with staff very friendly

property is nice, only staff on reception has no local area knowledge and not very friendly, just working. if staff at reception, put some efforts, hotel can do better. had very nice breakfast and staff at reception is very helpful.

We booked last minute for 1 night over bank holiday. Slightly expensive but very clean and comfortable. The breakfast was included in the price as we made good use of it. Help yourself buffet with everything from fruit to a fry up to a make your own pancake machine! We had a drink or 2 in the bar before heading... More

Nothing actually wrong with the hotel but it is a bit soulless somehow, staff were fine. Our room had the biggest bed and smallest bathroom I have ever seen! They still CHARGE FOR WIFI, this is really out of step now, I have never been charged at about 30 Holiday Inn in USA.

Stayed at the Holiday Inn York for a weekend in York, the hotel it's self is clean and tidy, however as mentioned in other reviews it is showing its age. This doesn't mean the place is falling apart because it isn't, you can just tell by the style of the building itself it's old. The staff in the hotel from... More

Like all Holiday Inns, it was clean, comfortable, had all the basics with no frills and good service. The restaurant looked great and had a good menu for dinner. The building was aging a little and the hotel is a little bit further out of York thank I would have preferred but it was the bes option at the time.... More

The service here is well above average. The staff are personable and 'can do' in approach - other hotel employees would do well to learn from Holiday Inn, York - this is how it is done guys! The 'milling around' space is good too and lounge WiFi is super fast (though you will probably pay for it unless you are... More