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Holiday Inn Express Norwich

2.0 of 5
Norwich Sports Village | Drayton High Road, Norwich NR6 5DU, England (Formerly Norwich Sport Village Hotel)
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Holiday Inn Express Norwich
Ranked #19 of 53 hotels in Norwich
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158 reviews from our community

Traveller rating
    50
    65
    33
    6
    4
See reviews for
Families
39
 
Couples
48
 
Solo
14
 
Business
36
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bedfordshire
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Stayed for one night to visit family in the nearby area, so the location was good for us. This hotel is a super conversion of the old "Sports Village Hotel" which used to be a bit cheap and cheerful. It now displays the usual Hilton style, very well laid out with nice comfortable rooms and a clean stylish reception and... More

Was this review helpful? Yes
England
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 7 May 2013

We visited Norwich during bank holiday weekend and stayed at this hotel . Our experience was good starting from the check in and finishing with checkout. The staff was polite but seemed to be very busy although hotel looked rather quiet. Our room was nice and tidy and had enough space for our party of 3. We also were too... More

Was this review helpful? Yes 1
BenSayer, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
8 May 2013

Thank you very much for your positive review regarding your recent stay with us. I am delighted you enjoyed your experience with us and found check-in/check-out a smooth procedure. I am also pleased you enjoyed your evening meal and Express Start breakfast. I will pass your positive comments on to our food and beverage champion. I apologise you were not... More

Bognor Regis, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 13 April 2013

We stayed here for one night, while visiting a relative in Norwich. We had a late arrival, about 10.30pm reception was very welcoming and our room on the first floor was clean and warm. The bed was a bit hard for me but other than that it was ideal for what we needed. Breakfast was a choice of cooked, cereals... More

Was this review helpful? Yes 1
BenSayer, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
16 April 2013

Thank you for your positive feedback regarding your stay at Holiday Inn Express Norwich. I am pleased you were greeted pleasantly upon your late arrival. We take great pride in our staff customer service quality and I will pass your comments on to the relevant staff member. I am also pleased you were satisfied with the rate you paid and... More

Basildon, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 April 2013

Great staff, neat tidy room, great breakfast and although in a rather tatty suburb opposite a large supermarket this is a great hotel.smoking rooms too which is a great bonus. Cannot rate the staff too highly....don't you think they always make or break a stay...this bunch made it!

Was this review helpful? Yes 2
See 3 more reviews by MalcolmRead for Norwich
BenSayer, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
16 April 2013

Thank you for such positive comments regarding our staff at Holiday Inn Express Norwich. I will pass these onto the team for you who I'm sure will be pleased you enjoyed your stay. I am also glad you enjoyed your smoking room at our hotel. We are fortunate to still offer a limited number of these rooms to our guests... More

Leicester
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 April 2013

Stayed here as a last minute over easter, on arrival greeted by very friendly staff, nothing seemed too much trouble, welcoming reception area, room was very comfortable, more than adequate breakfast, got great deal on room rate as used the government rate as work for council so all in all a very pleasant stay, would def recommend

Was this review helpful? Yes 3
UlaCiesielska, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
7 April 2013

Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich. I am glad that you found our hotel staff to be friendly and provided you with excellent customer service. I will ensure your positive comment will be passed on our team. It was great to hear you were pleased with your room, breakfast service and... More

manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 April 2013

I have just spent a easter break at the Holiday inn express Norwich. I had two uncomfortable nights as the room as freezing cold. After complaining to reception we were given a mini heater, but the heating in the room still wasnt warm. The reception staff brought another heater up but rather than fix the problem, a sticky plaster was... More

Was this review helpful? Yes
UlaCiesielska, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
7 April 2013

Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich. I am very sorry that you came across several problems during your stay with us. Please accept my apology for the inconvenience. Our hotel wants all guests to have the best stay possible and I know how this issue would affect your stay with us.... More

Sunderland
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 April 2013

We recently stayed for two nights whilst Visiting our Daughter, nice welcoming entrance and lobby. Staff friendly, bar area, rooms clean and modern, nice bathroom. Only faults - no room service, not much choice for cooked breakfast, and rooms could do with more tea and coffee supplies. My husband and myself tried the cheesy garlic bread and chilli con carne... More

Was this review helpful? Yes 3
See 3 more reviews by vix81 for Norwich
Management response:
7 April 2013

Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich. I am glad that you found our hotel staff to be friendly and provided you with high standard customer service. I am also please that you like the hotel's design, location and cleanliness. I’m sorry to hear that you found the hot breakfast choice to... More

Guildford, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 April 2013

Stayed for two nights with my wife and daughter, us in one room and our daughter in another and as I booked well in advance I got a very good rate. We've stayed before so knew what to expect in the car park, which doesn't seem to be as bad now as the ice rink next to the hotel has... More

Was this review helpful? Yes 1
See 2 more reviews by Weyahead for Norwich
UlaCiesielska, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
7 April 2013

Thank you for your comments regarding your recent stay at the Holiday Inn Express Norwich. I am glad that you took a time to share your hotel experience online. I am glad that the hotel room has met your accommodation needs. It is great to know that the friendly and helpful attitude we promote has been appreciated on this occasion.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 March 2013 via mobile

Staff were very courteous, meals lovely but only 2 veggie options which was very disappointing especially as I was staying 7 nights in total on a business trip. Clean rooms, unable to open windows which was a bit stuffy at times. But overall would recommend. Thank you b

Was this review helpful? Yes 1
UlaCiesielska, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
7 April 2013

Thank you so much for taking the time to share your experiences online. I am pleased to hear that you overall enjoyed your stay with us. I would like to apologize for our limited restaurant menu, this comment will be passed on to the right team and the necessary action will be taken to improve the veggie choice. Some guests... More

Manchester
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 22 March 2013

We arrived late on Monday after a four and half hour drive check in was quick and we got to our room it was warm and welcoming with the lights on. The staff are so freindly and nice everything is clean and tidy. We had the option with the free breakfast and thought it was a full cooked one turned... More

Was this review helpful? Yes 2
See 5 more reviews by simples-peoples for Norwich
UlaCiesielska, Guest Service Manager at Holiday Inn Express Norwich, responded to this review
24 March 2013

Thank you for taking the time to share your experiences online. Your comment regarding your recent stay with us mine a lot to all the hotel staff and I am glad that you found the staff to be friendly. I am also pleased to hear that you enjoyed your stay and breakfast choice and that you didn't come across any... More

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Additional Information about Holiday Inn Express Norwich

Also Known As:
Holiday Inn Express Norwich Hotel Norwich
Holiday Inn Express Norwich Hotel
Holiday Inn Norwich
Norwich Holiday Inn
Address: Norwich Sports Village | Drayton High Road, Norwich NR6 5DU, England (Formerly Norwich Sport Village Hotel)
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Norwich
Price range (per night): 85 AUD - 136 AUD
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Express by Holiday Inn Norwich is a new 78 bedroom hotel on the Norwich Sports Village Complex. This Modern Hotel hosts a neighbouring Esporta Health and Raquet Club, the Royal Norfolk Golf Club, and the only Ice Rink in Norfolk, Ice Experience. All our guests can take advantage of all the facilities at the Health and Raquet club Swimming, Gym etc, for a daily fee as well as enjoy a round of golf or take advantage of our special GOLF BREAK Package contact our reception for special rates.Also enjoy ice skating at the Ice Experience. Our guest can take advantage of our rail/airport Courtesy Shuttle bus which runs daily and can be booked at reception from 8am - 9.30pm. The Express by Holiday Inn is located 2.5 miles from Norwich City Centre and 1.9MI from Norwich International Airport just off the A140. The hotel has been designed to combine contemporary design with comfortable accommodation and value pricing, catering for both business and leisure travellers. Each of the 78 bedrooms has a desk area with high speed internet access, direct dial telephone, tea and coffee making facilities, flat screen TV with satellite channels and an invigorating power shower. Our rates include Continental Breakfast which is served in the Great Room which is also a relaxing and informal place to unwind with a drink from our bar or to enjoy a Light Snack from our evening menu. ... more   less 
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Holiday Inn Express Norwich
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