Terrible parking. Archaic wifi through wire, doesn't work and charged at £10 a day. Rusty shower rail, dirty curtain, tired room. This is a poor franchise operation. Very pleasant staff but not up to the standard expected More

Friendly staff (and plenty of them), well-appointed and comfortable room, good food, good location - no complaints at all with this hotel. Stayed an extra night and this request was accommodated in moments without a problem. These hotels may all look the same inside but this one was different and just what we needed at that point on our holiday. More

Only one person at reception doing check ins, room bookings on the phone and taking bar orders for drinks and hotel food. Waited over ten minutes for attention. Stayed before in a lovely large wheelchair accessible room. However we were not told they had two room sizes - large and small accessible rooms. We were allocated the small one (109... More

the only HIExpress that i have stayed in where they preheated the rooms, nice and thoughtful. not a bad location, next door to some sports facilities and an ASDA, was really quiet and the usual HIExpress experiance made a little better by the very attractive lady on reception. More

We stayed here on a Friday night and booked 3 rooms. We were late arriving (00:15) and yet the reception was still manned by very friendly staff who greeted us and checked us in. We had 3 rooms adjacent to each other on the 1st floor. Each of the rooms were very clean and tidy, with no damage or anything... More

We stayed at this hotel for a long weekend, people are right the car park can be a nightmare because its shared with a gym, supermarket and ice rink, also it turns into a drag strip on Saturday night for all the bored local drivers! There was some confusion over the room we booked, they tried to give us a... More

Week-end stay at "hidden hotel" in a particularly ugly commercial setting. I wasn't the only map reader who couldn't find this place, others used sat nav and they couldn't find it either. The road signage is either hidden amongst the rest of the commercial sites adjacent or non existent. Hidden in a valley behind an Asda superstore, ( green signs)... More

We chose to stay at the Holiday Inn Express Norwich on our recent visit to Norwich as it was the best value for money for two people out of all the hotels we found (and it included breakfast). We knew it was a bit out of the city centre and also knew it was on a retail park which we... More

I stayed at this hotel following a work night out, and it was clean, comfortable and for a very reasonable price inc breakfast extremely good value! The staff were friendly and helpful, and the breakfast was lovely. More