My partner and I paid £25.00 for the night and it was good -and the cheapest around Comfy and very very Central --very close to the City Centre Tea making facilities and a cosy little room with a double bed we would definatley go back

So we paid £21 for a twin room for one night. For that price we got two decent, clean beds, one working TV with about 40 channels, tea and coffee making facilities, hanger space, an en-suite toilet and shower. Facilities were great considering that a lot of places won't even give you an en-suite for £40. On the whole there... More

We knew we had taken the cheap option by booking with MJB, but that still didn't prepare us for the horror that awaited us in our room at the Lodge. When we arrived the first thing we noticed was the cold, and the damp smell. The walls were marked with damp stains and cobwebs,and the carpet thick with unidentified dark... More

My mother and i recently stayed at The lodge hotel (4/1/13 room 14) in Norwich on a visit there, and were appalled at the shocking filthy state of the room we were allocated. On arrival at The Lodge i called the office to get key codes and was told "we can't find your details, you should have had an email... More

Appalling customer service, manager even swore at us on the phone, very unhelpful and please beware there is no refund available whatsoever even if the shower is broken, lights/tv don't work and the towels and sheets look like 50 people have used them without washing before you!

Traveling with 6 people and staying in 3 separate twin rooms, our experiences varied, however the general opinion was that this place was pretty much a dive. Unfortunately, I was in the worst of the 3 rooms, which was VERY dirty, cold and drafty and the shower had only a trickle of water pressure and was either scalding hot or... More

Room was damp, smelt of cigarette smoke, no mirror, lights did not work properly, radiator didn't work. Slept in my clothes for warmth. Pathetic response from a clearly poorly trained "reception" type person who sounded utterly disinterested on the phone and sent a one line email in response to my complaints. The lack of any staff insure is fine of... More

Stayed on 22nd September, we were fortunate enough to get a first floor room so no problems with damp. Room was clean enough although having read the reviews we did take our own pillows which we were thankful for. Bathroom was large and clean enough although there was a used razor left in the shower. TV worked but remote didn't... More

copy of lettter of complaint It was my misfortune to book into your ‘hotel’ for nights of 21st and 22nd of September 2012. When I booked, I was not told that there is no reception, no staff to show me where my room was located. We spent 45 minutes in the rain trying to gain access to The Beeches. Another... More