I've stayed in a few premier inns and this was the worst!! Its all to do with the service and beds. Service was poor and the beds gave me a bad back and didn't sleep at all because pillows were to soft that goes for me and my fiancee!!
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I've stayed in a few premier inns and this was the worst!! Its all to do with the service and beds. Service was poor and the beds gave me a bad back and didn't sleep at all because pillows were to soft that goes for me and my fiancee!!
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Thank you for your review.
It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.
We hope to welcome you back in the...
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Stayed just two nights for leisure. Staff are the best in any hotel I have stayed in. They are all local, well trained, very helpful and professional. Rooms are the standard Premier Inn - comfortable. Will stay there again.
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Stayed at hotel for a couple of nights taking in the nearby attractions and the football (only downside Southampton lost!). Our experience from arrival until departure was excellent. Room was clean and comfortable, Meals in the adjacent Cross Keys Pub perfectly adequate with all staff very attentive, polite and cheerful which made for a very enjoyable weekend.
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Stayed here for 3 nights while visiting family in th area. Excellant staff and great service. Room was spacious and very clean. A very enjoyable experiance - more than I expected from a budget hotel. Would definately return again to this hotel when in the area. Had an evening meal in the Cross Keys Pub, excellant food, good menu choice...
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Stayed hear to attend a family function nearby. Room was at rear of hotel and nice and quiet.
Usual clean and well maintained standard - would reccomend.
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Stayed in this hotel for 1 night only. I was a part of a visiting sports team. The service from arrival to departure was considerably better than I have ever experienced at a budget hotel. Well above and beyond the call of duty. This included laundering (without charge!) my sweaty kit. I didn't even ask for thios. I simply said...
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Be sure to book a room at the back of the hotel because the noise and passing headlights through the poorly fitted windows and curtains could keep you sleepless. Rooms at the back are far superior.
The food was first class especially the breakfast - poached eggs like I can only dream about cooking. Well worth a visit just for...
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We are Premier Inn fans. This one is beautifully set in the countryside with views across to the Cleveland Hills. The welcome and service were excellent, the food good and served promptly with a smile. We liked the room and the bathroom was fine...but the NOISE.
Perhaps we were unfortunate in our room at the front ,next to the road,...
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we have stayed in many premier inns but this was by far the very best staff were excellent as was the service and the room food was plentiful and great quality
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We just stayed at the Cross Keys/Premier Inn Middlesborough South for a family wedding. There were 11 of us in the party and we booked three family rooms, two of which were on the ground floor adjacent to one another, which was great, but the third was upstairs, so less convenient for monitoring the 6 children in various states of...
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