1,287 reviews
My wife and I stayed at this hotel for 1 night in February 2012. Wewere looking for somewhere to stay in London for her birthday and had not thought (like taxi drivers?) of going 'south of the river'. The situation just behind Waterloo Station and near to Westminster Bridge is excellent with it's many tube, train and bus routes. We...
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Booked the room through the hotel's website, which I believe has the best deals, especially with longer (>4 days) stays and advanced purchase. We got the suite to accomodate 2 adults plus two kids. Front desk staff extremely helpful and friendly. Room layout a bit like a cruise ship cabin - compact, efficient, lots of storage space for the square...
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Dear twodiamondmom,
As you have mentioned, our website does offer several options for booking a room with us, as we try to provide a variety of deals to meet every guest's needs. I am pleased to hear that you were able to make the most of this to suit you and your family. For the future, we also have a...
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I booked this hotel for a long weekend break based on excellent reviews on this site and wasn't disappointed. Got a very good price on Otel.com (had to request a with breakfast price which wasn't quoted but was very worthwhile). From arrival to departure all expectations were met or exceeded. I requested a high room with a view in advance...
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Dear Kevin B,
Thank you very much for giving us such a well rounded review, as reviews like this highlight our efforts to focus on our guests.
You have highlighted a couple of issues which occurred during your stay. It is good to hear that we were able to turn these situations into positive experiences for you.
We are extremely...
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Enjoyed our stay, good breakfast, drop off parking outside is difficult and the one-way system makes it hard to get to on the first attempt. The bar could be bigger, not enough seats. One of the good hotels in London.
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Dear BigCigar,
Thank you for recommending us as a great hotel to stay in London. I am glad that you enjoyed your stay with your family, and we hope to see you all again in the future!
Kind regards,
Shelley Martin
Guest Relations Manager
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Walking distance from Waterloo a very nice hotel with all the service you'd expect from excellent rated place to stay. Had an n excellent studio room, which was in superb condition, the bathroom, which is always an indicator of cleanliness was fantastic, looked new with no hidden mold or damp smells so often encountered in hotels.
Although a London-eye view,...
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Dear nburton_1972,
I would like to apologise that the wi-fi access was unclear during your stay with us. We try and offer our guests several options for internet access throughout the hotel, in order to suit every guests needs. The wi-fi throughout the hotel is complimentary, and can be accessed by entering the room number and surname. Our guests are...
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It was our second visit to this wonderful modern hotel for my wife and I and we were not disappointed.
Once again we were given excellent customer service, especially so from the friendly and helpful staff at the check in desk. We arrived early and to our delight we were upgraded to a studio room that we could use immediately....
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Dear David M,
I am so happy that you have returned to stay with us, and it is really wonderful to hear that our teams are constantly providing great customer service.
As you have mentioned, for a very reasonable price, we feel that we are able to offer an extensive selection of breakfast items that will suit everyone's tastes.
We...
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We arranged to upgrade to a Junior Suite and we were not disappointed. The room itself was very comfortable and had absolutely everything we we needed for a very enjoyable stay. The room was very well equipped and the bed was particularly comfortable. The view from the room was fantastic, just as the professional photos for this hotel show. The...
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Dear Matt S,
We really enjoyed reading your 'Room Tip' for other travellers. As you have mentioned, 1127 does have amazing views towards both the London Eye and Big Ben, and it is well worth upgrading to this type of room.
The photos which we place on sites such as TripAdvisor are a true reflection of the actual views from...
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Had a lovely night at the Plaza. Super service and outstanding room.
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Dear frankfromdevon,
It is great to hear that as a solo traveller, you felt comfortable and relaxed for your stay.
We hope that we are able to be a base in London for any of your future travels.
Kind regards,
Shelley Martin
Guest Relations Manager
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Booked the hotel for a weekend break with my wife. Upon arrival given a complimentary upgrade to a studio room. The room was clean and functional with a sitting area and two televisions. Small sink and microwave etc.
The staff are very professional and pleasant and there are a selection of bars and eating options.
Very handy for the Old...
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Dear hexaminer,
I am pleased to hear that you enjoyed your weekend with us and the room and you were happy with the service. I have already sent an email to my colleagues to read your review.
Thank you and we hope to see you again soon.
Kind regards,
Brandy Dragan
Senior Guest Relations Manager
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As its my birthday my husband decided to surprise me and paid for a room upgrade of £60 for a London eye view, the window is small so unless you stand at the end of the bed all the time you can't see it! I am sat on the bed now and can't see the eye at all, not worth...
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Reviewed 27 October 2011
Dear HOPM,
Thank you for deciding to stay with us again and for your comments regarding the hotel.
I was surprised to read your feedback about the room allocation, as mostly we get only good comments about this particular room and guests tend to prefer to stay in rooms ending in 31, as according to them you can lay in...
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1,515 Reviews
1,752 Reviews
