We stayed here for one night in Jan and it was awful. Took us ages to find the place because you are looking for the suites not a lettings agency. When we then crossed the road and found that our room is behind a shady looking door next to a pub, that's not great, but when we then saw our... More

Great location and perfectly adequate accommodation with double sofa, fridge, table and chairs, wardrobe, coffee and tea making facilities (although we had no milk) and a small TV. The room and bathroom were both spacious and clean though showing some signs of wear and tear. For the price I felt it was good value for money for London and I... More

This is next to a noisy pub (rooms at the rear) and on a noisy road with frequent night busses (rooms at the front). My room appeared trendy with a blue underlit loo (why?), but the broken chair, kitchenette handle and 3" thin futon style mattress took the edge of first impressions. Combine dwith the racket of guests coming up... More

Nice location (the nearest metro station - 5 minutes, a lot of bars, restaurants around), good modern rooms, hospitable and friendly receptionists

Ignore this review at your peril. Odd setup with 'reception' in another building across the road. The professional photos do not relfect the room I had. 'Suite' was awful. Quickly renovated to cowboy standard, cracks on every plastered surface and seriously neglected. Skirting boards cracked or peeling away from walls. Fixtures and fittings missing from most areas, such as door... More

Everything about the suite was as advertised except for the fact that the rooms / suites are at the top of either one, two or three staircases. Dragging luggage to your rooms is no fun and yourself at the end of each day a bit of a chore!! Ran into a young mother with a baby in a pram on... More

I am in my room at 291 suites now, using the free WiFi, which is great. I had booked for 274 Suites but when checking in was told I was in 291, which is just a minute away from the office. the room is absolutely tiny, if I was with someone, it would be far too small. it really is... More

West Hampstead is quite a way out of London and the Jubilee line is still undergoing work, this was the first indication that we had missed the mark on this booking. The hotel is a good 10-15 min walk from the tube station, dragging bags. It is not a 'suite hotel'. Our room was average hotel room size, with a... More

When we arived with my 87 year old mother, a notice on the well-concealed door to no.291 West End Lane directed us to no.274, which my wife eventually found was a lettings agency. The receptionist was rude and unhelpful; allocated us and my mother rooms in DIFFERENT BUILDINGS!! We said that was qite unacceptabel- we needed to be close to... More