We booked this stay on line and the web site states arrival between 2 and 5. We organised to arrive at 4. Finding the place was really difficult with no real signs and a scruffy office. When we arrived we were told that the lady who needed to check us in had left and there was no one to do... More

I stayed at the Grainstore when I attended a recent conference and exhibition at the ExCel Centre. The rates offered were far more competitive than the nearby hotels and I appreciated the flexibility of having my own lounge and kitchen. As other reviewers have indicated the reception/arrival experience was poor but keep in mind that this is not a hotel... More

I booked the Grainstore Apartments as I was on a business trip and thought the extra space and independence would be ideal. The taxi driver couldn't find the apartments, I couldn't find an entrance, and was left in a scruffy office for ages until someone eventually came, gave me an envelope with one sheet of paper and the key then... More

Although the apartment was of a very high stsndard the customer service is appalling. This place is difficult to find, it claims no parking on the internet so we booked to park at London City Airport only to find a multi story a stones throw away for a third of the airport price on arrival. After finally gaining entry the... More

Possibly the worst 'premium' hotel/apartments I have stayed in during my times in London. I have to travel to Canary Wharf every other week and end up staying everywhere in the Docklands (Hilton, Marlin, Discovery Dock, Brittania, etc.) Let's rack off the problems with my one night stay: the lights in the bathroom did not work, stains on walls and... More

My wife and I spent two days at the Grainstore Apartments in London's Docklands and they were very nice indeed. The staff were extremely helpful especially as we turned up on the morning all the roads around ExCel and that part of Docklands were closed for a big cycling event. They helped us get in to the Grainstore Apartments and... More

We moved to the Grainstore Apartments following a trip to the English country side. We booked via a last minute type of site and recieved quite a good rate however it was all down hill from there! It was impossible to contact the apartments to seek any info prior to arrival. We had requested an apartment with NO stairs as... More

After a very brief stay at a very cramped/stuffy London hotel, this place was just what we needed, and was more like the Ponderosa. Apartments are spacious/fairly new & spotless. Although the location is a little awkward, the tube is handy, and with just one change, you are in Waterloo in a matter of minutes. Staff accepted our (excess) luggage... More