The staff, particularly the owner, Mrs Gupta, were incredibly hostile, rude and unpleasant. In fact Mrs Gupta's behaviour verged on aggressive. I have never been treated so badly by any member of 'customer service' staff in my life. Not the family-friendly, family-run hotel that was advertised. Hopefully she doesn't behave like that all the time!
More
I am disappointed on this occasion, we could not meet guest’s expectations. We pride ourselves on offering excellent customer service as proven by the majority of reviews on Tripadvisor.
The guest described in particular Mrs Gupta’s behaviour as being incredibly hostile, rude, unpleasant and on the verge of being aggressive. In what way? To mention these types of behaviour and...
More