Stated a twin room on the booking form, got a double bed in the basement! With a bathroom so small u couldn't use it without the door open! The staff are terrible very unhelpful... It's the worst place I ever stayed in... Should seriously be closed because its a dump!!!! AVOID AT ALL COSTS!

I just came back from an amazing journey in London, the Hotel was very nice with professional workers A very high costumer service and friendly people especially the receptionist Stephany, she helped us to find nice pleaces near by and was always available when we needed her. Thanks everyone to made our journey such a good one.

Booked a double room, received a single bedroom, we had to sleep top to tail for 3 nights 1 shared bathroom for all 5 floors, with no bath mats, everything is wet No hand basin in the toilet, barely room to sit. Tiny rickety staircase Paper thin walls and could hear noise all night Ridiculously small room, couldn't even open... More

we arrived on friday had booked a room for 2 night and what a room it was filthy the bed was not clean the shower was all mold and you had to hold the shower as there were no hook to hold it . went to reception and asked if they had anything else they said no and as it... More

the rooms are way too small, it's dirty, the windows are broken, the bathrooms are disgusting, it's old and shabby. Great Location and friendly staff. The quadruple room has one double bed and one smaller double bed crammed against each other and there is no room to stand up in between.

As everywhere in Bayswater was full there was this hotel that had rooms. It was the worst hotel I have ever stayed in no wonder they had rooms available. There is no lift and climbing the stairs on the top floor was suicidal for me in my thirties and of good built. Room was totally basic. Breakfast was nothing to... More

I stayed here one night with a friend. The room was small but clean. I liked the Samsung television on the wall, tea and coffee making facilities and in a lively area so loads of places to eat out. The staff were friendly and the breakfast was good. We were on the fourth floor which was a bit of a... More

This wasn't a bad hotel. The staff was very friendly. They are located close to the Bayswater Tube station, and not far from many pubs and restaurants. The room itself (we booked a quad) was not bad, good sized and "adequate" for one night. The only thing I can complain about is that we were on the fifth floor with... More

Stayed at this hotel with my boyfriend for three nights, we arrived, staff seemed polite and friendly, got to our room which was a twin, and I had definitely booked a double, which is a bit awkward for a young couple. We only got moved to a double room on the last night of the stay, and weren't offered a... More