I booked this hotel as an overnight stay in London for my husband's birthday, based on reviews and on wanting a hotel with a view over the river and the London skyline. We loved it from the moment we arrived. I'd booked a one-bedroom suite but it wasn't clear from the web site information that this wouldn't have the iconic...
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Dear Nod63,
I am truly delighted to know that you have found our hotel great and chose Plaza on the River to celebrate such a special occasion with us. Thank you for your kind words about our staff and your room.
This kind of reviews gives us a new inspiration to do all of our bests for our guests.
Once...
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We booked a corner suite and could not have been more pleased with our stay. We arrived very early after an overnight flight and the wonderful staff was able to check us in to our suite, which was very much appreciated. Huge living room with beautiful view of the Thames and Big Ben, and a balcony to sit outside and...
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Dear MelissaJay,
Thank you for your positive comments about your recent stay at the hotel.
It is comments like these that enable us to motivate our team to achieve greater heights.
Should you decide to re-visit us, please let me know so I can welcome you in person.
Thank you once again, and I look forward to welcoming you back....
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We just stayed in the 2 bedroom balcony suite with river views, and we absolutely loved it. The room was modern and elegant with incredible views of the Thames and Parliament/Big Ben. And the location, while not as central as Knightsbridge was absolutely fine- 10 minutes away from everything. We took a double decker bus accross the road to the...
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Dear Wyckham,
Thank you very much for your fantastic comments regarding your recent stay with us.
I was delighted to read that you have your enjoyed your time with us whist visiting London.
We are looking forward welcoming you back in the near future.
Kindest regards,
Gabriella Kolber
Assistant Resident Manager
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Booked on the stength of Trip Advisor reviews, and was not disappointed. We arrived early (from South Africa) and they had our suite ready for us at 7.30am! Staff were most helpful, breakfast was superb, (probably best eggs florentine ever!!!). Everything was spotlessly clean, even to the extent of smelling a little chemical! Fitness centre was good. Only downside was...
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Dear LouiseWalters,
I would like to thank you for your lovely comments on Tripadvisor. It always gives me great pleasure to share these with the team and departments mentioned at our morning briefings. I will make sure that your comment is forwarded to the Chef as well.
Please feel free to contact myself or the Concierge Team prior to your...
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I stay here as often as I can (and I do spend 6 to 8 weeks in London per year). The rooms are really apartments, with a fridge, stove, washing machine and dishwasher. There is no carpeting, which I prefer. The staff deserve a special mention, as they are very helpful and friendly. I tend to get upgrades because of...
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Dear hawk6337,
Thank you very much for your loyalty toward our hotel.
I was happy to read that you can call our hotel as a second home.
I am looking forward welcoming back on your next business trip when hopefully I can meet you personally to thank you for your comments.
Kindest regards,
Gabriella Kolber
Assistant Resident Manager
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I have stayed at this hotel twice now and have not been disappointed. The staff are very friendly and attentive, the hotel is clean and the views fantastic from our one bedroom apartment.
This hotel has fantastic views of the Houses of Parliament and is ideally sitauted for within walking distance of most attactions. The service was good and not...
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Dear traceyallen,
Thank you very much for your loyalty and your return business at Plaza on the River Club and Residence.
We are delighted to hear that your second visit was enjoyable and you had a great, relaxing time.
I hope we can welcome you back in the near future.
Feel free to contact me if you decide to return...
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This was my 1st trip to London and we enjoyed our stay in your hotel.
Rooms very spacious.Food and Staff excellent..
Location great near Big Ben London Eye and Westminister.
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Dear Joseph P M,
Thank you so much for your review following your stay.
We were proud that you had chosen the Plaza on the River Club and Residence for your visit to London. We would like to thank you for your fantastic comments on the staff and the hotel. It was a pleasure to look after you and I...
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This was the perfect hotel for a family trip to London due to the location and quality of the hotel. It is situated 5 minutes away from Vauxhall station on foot, and is a perfect base to explore London from. We walked from the hotel up to Buckingham Palace, past Westminster and it was very pleasant.
We booked a one...
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Dear greenjanine,
Thank you very much for your email and we are very please to read your comments with regards your last stay with us.
I will ensure to follow up with our Breakfast Team to find more information about the quality of the tea which was not up to our standard.
Feel free to contact us in the near...
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We stayed for one night only. When we left, we were happy to leave. The quick sequence:
At the arrival we carried our luggage on our own from the taxi to the checkin desk. Bell boys around were to busy talking amongst themselves to give us a hand with our luggage, even worst considering we were carrying our baby girl...
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Dear Nuno A,
Thank you for taking the time to feedback on your experience at Plaza on the River – Club and Residence, London. Please be assured that I have personally investigated all of your comments with the relevant Heads of Departments, and relayed your feedback to them.
Please accept my sincere apologies for the misunderstanding upon arrival. Please kindly...
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Stayed here in one of the one bedroom suites looking out towards the Houses of Parliament. Fantastic views, great quality feel. Overall the location is not as central as you might think and the drawback the weekend we stayed was that the Victoria line was closed for maintenance, which meant we had a brisk walk up to Westminster each time...
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Dear Shentone,
Thank you very much for visiting Tripadvisor and taking the time sharing your feedback regarding your recent stay.
I am delighted to hear that you enjoyed your stay with us whilst visiting London.
With regards to your comment on the toaster provided in your room, I have informed our Executive Housekeeper who will follw it up with his...
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